The Role
Design, develop, configure, and support contact center applications and integrations across Genesys Cloud CX and Five9. Build IVR call flows, routing strategies, chat/voice bots, and automation workflows. Implement API/web service integrations, configure queues and agent profiles, troubleshoot platform issues, coordinate vendor support, produce technical documentation, and assist with go-lives, upgrades, testing, and continuous improvement while collaborating with IT, operations, and client stakeholders.
Summary Generated by Built In
Job Summary & Responsibilities
Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments.
Benefits:
- Health/Dental/Vision/401(k)/Paid Time Off
- Employee Wellness Program
- Comprehensive and ongoing training
- Strong company culture with career growth opportunities
Responsibilities
- Design and implement IVR call flows, routing strategies, and omnichannel solutions
- Develop and maintain Genesys Cloud CX and Five9 configurations and integrations
- Build and support chatbot, voicebot, and automation workflows
- Configure queues, routing logic, agent profiles, and customer interaction workflows
- Support API integrations, web services, and custom contact center applications
- Troubleshoot contact center platform issues and coordinate vendor support activities
- Develop technical documentation, diagrams, and system configuration guides
- Support contact center go-live activities, upgrades, and platform enhancements
- Collaborate with IT, operations, and client stakeholders to support business requirements
- Participate in testing, quality assurance, and continuous improvement initiatives
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms
- Experience with IVR development, routing strategies, and API integrations
- Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms
- Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred
- Strong analytical, troubleshooting, and problem-solving skills
- Strong written and verbal communication abilities
- Healthcare, government, or regulated-industry experience preferred
AHS is an Equal Opportunity Employer.
Pay Range75,000+
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum of 3 years experience supporting Genesys Cloud CX or Five9 platforms
- Experience with IVR development, routing strategies, and API integrations
- Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms
- Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies
- Strong analytical, troubleshooting, and problem-solving skills
- Strong written and verbal communication abilities
- Healthcare, government, or regulated-industry experience
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The Company
What We Do
Alberta Health Services is part of Canada’s first provincewide health system, aiming to build a provincial healthcare system that is high quality, sustainable, and accessible to all.
