CC&B IT Lead - Join our team at Essel!
As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.
In this role, you will collaborate with cross-functional teams, including business stakeholders, developers, and IT support staff, to implement and maintain the CC&B system. You will lead system upgrades, enhancements, and troubleshooting efforts, ensuring that the system meets the organization's requirements and operates effectively. Additionally, you will provide technical guidance and support to end-users, addressing their inquiries and resolving system-related issues efficiently.
We are looking for a proactive and detail-oriented individual with a strong background in CC&B systems and a passion for delivering high-quality IT solutions. If you are excited about leveraging your skills and expertise to contribute to the success of our organization, we encourage you to apply for this position.
Requirements
Key Requirements:
- 5+ years of experience in managing and supporting the Customer Care and Billing (CC&B) system preferably with utility customer billing and related solutions
- Solid knowledge of Oracle Utilities products
- Prior project management or supervisory experience
- Proficiency in CC&B system configuration, maintenance, and support
- Strong technical knowledge and understanding of CC&B functionalities
- Proficiency in coding and development using Oracle CC&B Software Development Kit
- Experience in leading system upgrades, enhancements, and troubleshooting efforts
- Experience with at least one new implementation and one upgrade of an Oracle Customer Care and Billing (CC&B) system.
- Familiarity with Oracle Utilities Framework
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Bachelor's degree in Computer Science, Information Technology, or a related field
If you meet these qualifications and are excited about this opportunity, we look forward to receiving your application!
Skills Required
- 5+ years managing and supporting Customer Care and Billing (CC&B) systems
- Experience with utility customer billing and related solutions
- Solid knowledge of Oracle Utilities products
- Prior project management or supervisory experience
- Proficiency in CC&B system configuration, maintenance, and support
- Strong technical knowledge and understanding of CC&B functionalities
- Proficiency in coding and development using Oracle CC&B Software Development Kit (SDK)
- Experience leading system upgrades, enhancements, and troubleshooting efforts
- Experience with at least one new implementation and one upgrade of Oracle CC&B
- Familiarity with Oracle Utilities Framework
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Bachelor's degree in Computer Science, Information Technology, or a related field
What We Do
Essel specializes in ensuring your projects success by managing the ideal outcome in 3 key areas: Workforce Augmentation: For the AEC & Emergency Response sectors - we make sure you have the workforce to execute on your project. Whether it be high volume environmental technicians or subject matter experts - we have the resources to provide the workforce that will help your project flourish. Environmental Compliance - for any AEC or Emergency Response project - we help guide the environmental compliance process from either providing the experts or owning the outcome from sampling through clearances. Our environmental teams are experienced with all facets of environmental compliance nationwide. Safety Management - Project execution with a focus on safety can be a recipe for disaster. Safety is our 3rd piece of the puzzle for optimum project execution. We specialize in augmenting safety teams to scale based on the needs of the project. From Safety Managers to IH techs - we are versatile to deliver what you need - when you need it.
