CBA Product Support Officer

·       Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.

·       Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.

·       Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.

·       Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.

·       Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.

·       Support product releases, upgrades, and patches, including testing and post-deployment validation.

·       Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).

·       Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.

·       Assist with user access management, configuration updates, and data-related requests as required.

·       Support compliance, audit, and reporting requirements related to the Core Banking system.

·       Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

·       2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.

·       Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.

·       Strong understanding of transaction processing, reconciliations, and banking operations.

·       Ability to troubleshoot system issues and analyze logs or data to identify root causes.

·       Familiarity with ticketing tools, monitoring systems, and incident management processes.

·       Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.

·       Good documentation, organizational, and time-management skills.

•  Ability to work in a fast-paced environment and support critical systems
  

Why Qore?

Join us in making history in African financial services — by Africans, for Africa.

Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay
  
• Flexible work option (i.e., Remote work)
  
• Paid lunch for onsite work
  
• Lifelong Learnings