At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Your Opportunity
The Category Specialist supports the onboarding, enablement, and ongoing management of vendors within the Consumables category. This role partners closely with cross-functional teams to onboard vendors accurately and efficiently while resolving any discovered issues. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality experience.
What You'll Do
- Manage the onboarding process for assigned Consumables vendors from setup through launch, providing guidance, timelines, and status updates
- Partner with the Merchandising Operations team to coordinate onboarding activities, resolve issues, and remove blockers
- Ensure vendors are accurately configured across systems, tools, and requirements
- Support product setup, configuration, and ongoing maintenance
- Troubleshoot product issues and coordinate resolution with Operations, Product, and Technology teams
- Identify recurring issues or risks and surface insights to improve processes and product performance
- Respond to and resolve internal and vendor-facing tickets related to onboarding and category execution
- Triage issues appropriately, track them through resolution, and ensure vendors and internal partners are informed
- Communicate clearly and professionally with vendors, building and maintaining strong working relationships
- Proactively identify vendor risks, gaps, or opportunities tied to execution
- Share vendor feedback and operational insights to inform process and product improvements
- Support category-level operational initiatives as needed
What You'll Need
- Completion of a BS/BA degree desired
- 1+ years of experience in category operations, vendor management, merchandising support, or related roles
- Experience working with external vendors and cross-functional internal teams
- Experience managing tickets, workflows, or operational requests
- Familiarity with merchandising or onboarding support systems
- Strong written and verbal communication skills
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 1+ years of experience in category operations, vendor management, merchandising support, or related roles
- Completion of a BS/BA degree desired
- Experience working with external vendors and cross-functional internal teams
- Experience managing tickets, workflows, or operational requests
- Familiarity with merchandising or onboarding support systems
- Strong written and verbal communication skills
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
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Employees engage in a combination of remote and on-site work.
