Your Opportunity
The Category Specialist - Personalization supports the onboarding, enablement, and ongoing management of personalized vendors within an assigned category. This role partners closely with MSS and multi-functional teams to ensure vendors are onboarded accurately, personalization products function as intended, and issues are resolved efficiently. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality personalization experience.
What You'll Do
- Manage the end-to-end onboarding process for personalized vendors within the category.
- Partner with the MSS team to coordinate onboarding activities, resolve issues, and remove blockers.
- Ensure vendors are correctly configured across systems, tools, and personalization requirements.
- Serve as the primary vendor point of contact during onboarding, providing guidance, timelines, and status updates.
- Support personalization product setup, configuration, and ongoing maintenance.
- Solve personalization product issues and coordinate resolution with MSS, Product, Tech, and Operations teams.
- Identify recurring issues or risks and surface insights to improve processes and product performance.
- Respond to and resolve internal and vendor-facing tickets related to personalization, onboarding, and category execution.
- Triage issues appropriately and call out when necessary with clear documentation and context.
- Track issues through resolution and ensure customers are informed.
- Manage day-to-day vendor interactions related to personalization setup, changes, and support needs.
- Communicate clearly and professionally with vendors, balancing accuracy, speed, and relationship health.
- Proactively identify vendor risks, gaps, or opportunities tied to personalization execution.
- Partner with Category, MSS, Product, Tech, and Operations teams to support personalization initiatives.
- Share vendor feedback and operational insights to inform process and product improvements.
- Support category-level operational initiatives as needed.
What You'll Need
- 2-4 years of experience in category operations, vendor management, merchandising support, or related roles.
- Experience working with external vendors and multi-functional internal teams.
- Experience managing tickets, workflows, or operational requests.
- Strong written and verbal communication skills.
Bonus
- Experience supporting personalization, configurable products, or complex product setups.
- Familiarity working with MSS, technical support, or onboarding teams.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
Similar Jobs
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
