Staples is business to business. You’re what binds us together.
Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.
What you’ll be doing:
• Drive a high conversion rate of opportunities within approved margin guidelines.
• Meet or exceed net sales and margin goals.
• Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
• Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
• Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
• Meet phone time and dial expectations to stay consistently engaged with customers.
• Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
• Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.
• Educate customers on relevant Quill features and benefits based on category needs.
• Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.
What you bring to the table:
• A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.
• Ability to excel in an environment that requires adaptability and comfort with change.
• Strong presentation skills.
• Self-starter with a results-focused approach.
• Excellent time management and organizational capabilities.
• Curiosity and willingness to ask questions, viewing challenges as opportunities.
• Persistence and resilience—the ability to handle rejection and keep going.
• Customer‑first mindset.
• Desire to positively influence team culture and support colleagues.
• Ability to think dynamically and remain calm under pressure.
• Commitment to continuous improvement and sharing best practices.
What’s needed – Basic Qualifications
• At least 12 months of relevant experience in sales or customer service.
• Demonstrated ability to communicate, present, and influence effectively.
• Excellent verbal and written communication skills.
• Self‑motivated with the ability to thrive in a results‑driven environment.
• Strong prioritization, critical thinking, and problem‑solving skills.
• Strong time management and organizational abilities.
• High School Diploma or GED.
What’s needed – Preferred Qualifications
• Thorough knowledge of category‑specific products and services (Print & Promotional).
We Offer:
• Base pay plus Incentive Opportunity
• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Skills Required
- At least 12 months of relevant experience in sales or customer service.
- Demonstrated ability to communicate, present, and influence effectively.
- Excellent verbal and written communication skills.
- Self-motivated with the ability to thrive in a results-driven environment.
- Strong prioritization, critical thinking, and problem-solving skills.
- Strong time management and organizational abilities.
- High School Diploma or GED.
- Thorough knowledge of category-specific products and services (Print & Promotional).
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
-
Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
-
Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
