Category Merchandising Manager, Drop Ship (VDC)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Category Merchandising & Strategic Program Management 

• Develop and implement drop ship growth strategies to maximize revenue and profitability of the program 

• Partner with eCommerce Category Merchandising teams to identify assortment gaps and expansion opportunities informed by data and athlete insights.  

• Monitor and manage vendor compliance with SLAs and performance standards. 

• Oversee onboarding timelines and throughput for new vendors and new styles ensuring seamless “go live” execution. 

Operational & Site Experience Management 

• Collaborate cross functionally to implement process improvements and resolve issues. 

• Document and communicate standards and best practices for vendors to achieve success with our drop shop program. 

• Audit site experience and ensure accurate product listings, compelling descriptions, and compliance with best practices and standards. 

• Monitor and report on KPIs, including demand revenue, fulfillment, order speed, fulfillment accuracy, and vendor performance. 

Analytics & Strategic Planning 

• Monitor and analyze drop ship program performance, identify trends, and opportunities to inform decision-making. 

• In partnership with our eCommerce Planning team, develop reporting to monitor performance and compliance. 

• Provide actionable insights to influence assortment decisions and optimize profitability. 

Cross-Functional Collaboration 

• Internal advocate and liaison for the drop ship program, ensuring eCommerce Merchandising, Tech, Operations, and Customer Service are aligned for success. 

• Facilitate communication and change management across internal and external stakeholders. 

• Support continuous improvement initiatives and innovative projects to grow the VDC program. 

Developing Talent and Teammate Engagement

• Contribute to eComm Merchandising team by leading teams to apply their diverse skills and perspectives to achieve common goals by establishing common objectives and a shared mindset

• Manage execution responsibilities and workload of direct reports to achieve department deliverables on time and with quality.

• Develops talent through coaching, feedback, exposure, and stretch assignments in order to meet their own career goals as well as the organization’s priorities

• Partner with department leadership to establish strategic staffing and succession plans; successfully deliver on proposed staffing objectives.

• Drive the talent selection process in alignment with the company’s talent philosophy for open direct reporting positions; Ensure all direct reports are appropriately trained and on-boarded.

• Drive engagement by creating a climate where people are motivated to do their best to help the organization achieve its objectives; focus on voice of teammate data (e.g., Engagement & Pulse results), partnering with organization leadership to drive necessary changes.

QUALIFICATIONS:

• Bachelor's Degree in Business, Merchandising, Supply Chain, or related field preferred

• 10-15 years experience in eCommerce merchandising, category management or dropship operations

• Familiarity with eCommerce platforms, direct experience not required but will need to work closely with: Syndigo, Logic Broker, and Power BI systems.

• Strong ability to analyze large data sets and discover insights that can lead to process and technology improvements

• Ability to communicate across several levels in the organization such as peers and executives

• Ability to influence and lead change across multiple stakeholders

• Capability to effectively oversee both direct and indirect teams.

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VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!