Join Swish as a Category Manager
About Swish:
Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.
About the Role:
The Category Manager is responsible for managing assigned product categories from both a purchasing and merchandising perspective. This role balances product availability, supplier performance, cost, margin, assortment, working capital constraints and customer needs while supporting Sales, Marketing, e-Commerce, Operations, and overall business growth.
The Category Manager will use data, supplier relationships, and market knowledge to improve category performance, strengthen the product portfolio, and support profitable growth.
Key Responsibilities:
Develop and execute strategies for assigned product categories.
Review product performance and make recommendations on SKU additions, rationalization, substitutions, and product alignment.
Analyze sales, margin, inventory, supplier, and product data to identify growth and improvement opportunities.
Manage purchasing activities to support product availability and inventory objectives.
Build strong supplier relationships and negotiate competitive pricing, terms, rebates, and programs.
Monitor supplier performance, lead times, backorders, pricing, and product availability.
Identify alternative products and suppliers to improve competitiveness and reduce supply risk.
Manage the RGA process with branches, Finance, and suppliers to ensure timely resolution of inventory returns, credits, and related supplier issues.
Maintain accurate product, supplier, costing, and purchasing data within the ERP system.
Support new product setup, SKU management, system coding, and PIM enrichment.
Partner with Sales, Marketing, e-Commerce, Operations, Finance, and Branch teams on category initiatives.
Develop and maintain category and purchasing metrics, reports, and KPIs.
Identify opportunities to improve margin, inventory productivity, data quality, processes, and customer service.
Maintain a strong understanding of assigned products, suppliers, customers, competitors, and market trends.
Perform other duties and participate in departmental initiatives as assigned.
What You Bring:
Post-secondary education in Business, Supply Chain, Merchandising, or a related field preferred (equivalent work experience will be considered)
3–5 years of experience in purchasing, procurement, merchandising, category management, or a related role.
Demonstrated experience working with an ERP system; Epicor P21 experience is an asset.
Strong analytical and commercial skills, with an understanding of costing, margin, inventory, and product performance.
Strong Microsoft Excel and/or Google Sheets skills, including PivotTables and lookup functions.
Strong communication, interpersonal, negotiation, and supplier-management skills.
Highly organized, detail-oriented, and able to manage multiple priorities.
Customer-focused with strong problem-solving and continuous improvement skills.
Job Details & What We Offer
A people-first company
Membership in the Swish family — we treat our employees with integrity and have since 1956
The role
Location: Peterborough, Ontario
Salary Range: $60,000 to $85,000 (based on skills and experience)
Variable compensation: Annual performance bonus eligibility
Vacation: Starting at 3 weeks
Benefits from Day 1
Company-paid Extended Health & Dental Care
Company contributions to a Registered Retirement Savings Plan (RRSP)
Employee & Family Assistance Program (EFAP)
Extras that matter
Rewards & Recognition program that celebrates great work and meaningful contributions
Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
Unlimited training and development with an industry-leading brand to help you grow your career
Role Information:
Newly created role that evolved from an existing vacancy
Equal Opportunity
Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.
Accessibility & Accommodation
Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.
Pre-Employment Screening
Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.
AI Disclosure
Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.
Skills Required
- 3-5 years of experience in purchasing, procurement, merchandising, category management, or a related role
- Experience working with an ERP system
- Strong analytical and commercial skills, including understanding of costing, margin, inventory, and product performance
- Strong Microsoft Excel and/or Google Sheets skills, including PivotTables and lookup functions
- Strong communication, interpersonal, negotiation, and supplier-management skills
- Highly organized, detail-oriented, and able to manage multiple priorities
- Customer-focused with strong problem-solving and continuous improvement skills
- Post-secondary education in Business, Supply Chain, Merchandising, or a related field
- Epicor P21 experience
What We Do
SGOC Global, also known as Sai Group of Companies, is a Bangalore-based business-services and technology consulting firm. It provides brand-building and digital marketing, customized software solutions, staffing and recruitment, customer-support operations, data and market research, and merchandising and corporate gifting. The company serves businesses of varying sizes, helping them improve workforce access, operational efficiency, customer relationships, brand visibility, and growth.
