Job Description:
Who We Are
At Likewize, we help people stay connected to the technology they love. As a global leader in device protection, warranty, repair, and logistics solutions, we partner with some of the world’s largest brands and retailers to deliver exceptional customer experiences.
Operating across multiple regions and supporting millions of customers globally, we combine innovation, commercial expertise, and operational excellence to deliver smarter technology lifecycle solutions.
We are now looking for a detail-oriented and proactive Category Manager to join our team in Melbourne.
About the Role
As a Category Manager, you will drive category growth, profitability and customer value by developing and executing category strategies that align with customer needs and business objectives. Working closely with Sales, Product Managers and Product Marketing Managers, you will use customer insights, market trends and commercial opportunities to optimise product ranges, pricing and category performance.
You will take ownership of category outcomes, leveraging data-driven insights to deliver revenue and profitability targets while ensuring the right products are available for the right customers. This role also provides leadership and direction to Assistant Category Managers, driving successful execution of category plans and operational priorities.
Key Responsibilities
Develop and deliver category strategies that drive growth, profitability and customer value.
Partner with Sales teams to identify customer needs, market opportunities and channel priorities.
Optimise product ranges, pricing and lifecycle management to maximise category performance.
Lead new product launches and support successful execution across cross-functional teams.
Analyse category and market data to identify trends, opportunities and risks.
Work with Sales, Supply Chain and Product teams to improve forecasting, inventory health and product availability.
Build strong stakeholder relationships and drive continuous improvement across category processes.
About You
3-5 years experience within retail, telecommunications, consumer electronics, technology, FMCG or eCommerce environments.
Strong commercial acumen with the ability to balance customer requirements, inventory investment, profitability and growth opportunities.
Advanced analytical skills with the ability to interpret sales, profitability, inventory and market data and translate insights into actionable recommendations.
Experience working with Sales teams to develop customer-focused category solutions and growth plans.
Excellent communication, negotiation and presentation skills with the ability to influence decision-making at all levels.
Experience within mobile accessories, consumer electronics, telecommunications or related technology categories will be highly regarded.
Full working rights and no requirement for visa sponsorship
Why Join Us?
Join a collaborative and supportive team within a global organisation
A role with variety, responsibility and opportunities to learn
Supportive team culture and a well-equipped, modern office
Opportunity to contribute to process improvement and operational efficiency initiatives
Build your career within a business that values accountability, continuous improvement, and strong commercial outcomes
#LI-DNI
Skills Required
- 3-5 years of experience in retail, telecommunications, consumer electronics, technology, FMCG, or eCommerce environments
- Strong commercial acumen balancing customer requirements, inventory investment, profitability, and growth opportunities
- Advanced analytical skills interpreting sales, profitability, inventory, and market data
- Experience working with Sales teams to develop customer-focused category solutions and growth plans
- Excellent communication, negotiation, and presentation skills
- Experience in mobile accessories, consumer electronics, telecommunications, or related technology categories
- Full working rights and no requirement for visa sponsorship
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
