Description:
Relum is looking for a Casino Response Specialist to join the Company's Casino Operations Department.
This position involves working in shifts, including morning, evening, and night.
Responsibilities:
- Perform first-level troubleshooting of casino related incidents and identify whether the issue is local (internal systems) or external (provider/platform)
- Resolve issues within the scope of knowledge, ensuring minimal downtime and smooth operations
- Act as the first point of contact with casino game providers when incidents occur
- Escalate unresolved or critical issues to relevant internal stakeholders
- Provide timely updates on incident progress and resolution to all relevant teams
- Ensure all steps taken and communications are properly documented
- Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
- Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding changes in products and services
- Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
- Other duties as assigned by the immediate supervisor
Requirements:
- Undergraduate Degree in IT / Management will be a plus
- Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
- Experience in the iGaming industry is a plus
- Knowledge of Atlassian Jira or other similar software will be considered as a plus
- Good knowledge of MS Office
- Ability to work with shifts is a must
- Reporting and analytical skills
- Hardworking, initiative and flexible personality with the ability to prioritize and multi-task
Top Skills
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers.
At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners.
Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more.
Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta.
Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020.
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