Position Title
Cash Management Support Coordinator
Location
Hicksville/100 Duffy Avenue/3201
Job Summary
The Cash Management Support Coordinator assists with front-end customer support and operational servicing of accounts utilizing the Cash Management product line. Utilizes and maintains various internal processing systems to enable the availability of such services to the Bank's customer base. This role is also a key support partner of the retail branches as well as second level support for additional front-line employees.
Pay Range: $19.85 - $28.15 - $36.46
Job Responsibilities:
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Provides front-end customer support (inquiries; system issues; problem resolution; technical explanation) directly to bank personnel and customers of Cash Management services.
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Serves as a liaison between the sales function, clients, business lines, and system provider to maintain the reliability of Cash Management products.
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Ensures ongoing compliance and monitors risk related to products and services. Responsible for fraud monitoring and documentation verification of Cash Management related applications and agreements.
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Performs special projects, and additional duties and responsibilities as required.
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Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Job Requirements:
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Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
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Minimum experience required: 1+ years of prior banking operations and cash management experience
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System & Product knowledge; FiServ products (preferred)
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Familiarity with Bank operational policies and procedures
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Knowledge of the Bank's processing systems
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Knowledge of Microsoft Word and Excel
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Time-management skills and the ability to setup file systems
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Excellent customer service, follow-up and problem-solving skills
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Travel requirements: N/A
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Physical demands (ADA): No unusual physical exertion is involved
Top Skills
What We Do
Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
