The Cash Collector contributes to Ericsson's cash-collection results by proactively maintaining relationships with external customers and internal stakeholders to ensure invoices are paid on time. The role prepares accounts receivable ageing analysis, identifies reasons for delayed payment, and initiates action plans to resolve collection issues and disputes.
The role also supports credit-to-cash optimization while adhering to Ericsson's Speak-Up culture, Code of Business Ethics, Anti-Bribery and Corruption principles, and applicable internal controls.
The role requires in-depth conceptual and practical knowledge of cash collection and related finance disciplines. The role solves complex problems by applying judgement to information from multiple sources, contributes to the quality of work delivered by the team, and acts as a resource for colleagues with less experience.
Key Responsibilities
- Proactively follow up with customers regarding outstanding invoices and agreed payment commitments.
- Manage a portfolio of customer accounts and maintain accurate collection records.
- Review accounts receivable ageing and provide clear commentary on collection status, overdue balances, and root causes.
- Analyze customer payment behavior, invoice status, deductions, disputes, credit exposure, and payment risks.
- Initiate, coordinate, and follow up action plans to resolve billing, invoice, delivery, acceptance, tax, and commercial disputes.
- Build effective working relationships with customers and internal stakeholders, including Sales, Account Management, Delivery, Contracts, Billing, Credit Management.
- Perform cash-collection forecasting and provide reliable updates on expected receipts, risks, and deviations.
- Support credit management activities and escalate material credit risks or persistent non-payment in line with governance requirements.
- Deliver insights and recommendations that improve credit-to-cash performance, cash conversion, and collection effectiveness.
- Ensure compliance with Ericsson's finance processes, internal controls, delegation of authority, and applicable trade-compliance requirements.
- Where applicable, understand and proactively follow up on Letters of Credit, Customer Finance, withholding tax, and withholding VAT matters.
- Share knowledge, coach colleagues with less experience, and contribute to continuous-improvement initiatives.
- Maintain high standards of confidentiality, accuracy, professionalism, and ethical conduct.
Join our Team
Expected Outcomes
- Improved on-time customer payments and reduced overdue receivables.
- Accurate and timely ageing analysis, collection forecasting, and management reporting.
- Effective resolution and closure of collection disputes.
- Early identification and escalation of credit, compliance, and operational risks.
- Strong collaboration with customers and internal stakeholders.
- Measurable contribution to credit-to-cash optimization and cash-flow improvement.
- Consistent adherence to Ericsson processes, controls, and ethical standards.
Required Qualifications and Experience
- Academic degree in Business Administration, Finance, Accounting, Economics, or an equivalent qualification.
- Previous experience in cash collection, accounts receivable, credit management, treasury, customer finance, or a similar finance role.
- Practical knowledge of treasury and credit-management practices.
- Experience working with accounts receivable ageing, customer payment analysis, invoice reconciliation, and cash-flow forecasting.
- Ability to work effectively with virtual and cross-cultural teams.
- Ability to communicate with customers in their preferred language and in Ericsson's corporate language.
Core Skills
- Accounts Receivable Management
- Cash Flow Forecasting
- Collection Management
- Dispute Management
- Credit Risk Management
- Customer Payment Analysis
- Invoice Reconciliation
- Treasury
- Accounting and Reporting
- Financial Acumen
- Business Understanding
- Ericsson Business Processes and Finance Processes
- Stakeholder Engagement and Management
- Business Modelling
- Communication
- Problem Solving
- Time Management
- Innovation
Behaviours
- Building Relationships
- Commercial Thinking
- Critical Thinking
- Delivering Results
- Ethics and Values
- Initiative
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Viet Nam (VN) || Hanoi
Req ID: 789820
Skills Required
- Cash flow forecasting
- Treasury knowledge
- Accounting and reporting
- Stakeholder engagement
- Customer payment analysis
- Financial acumen
- Customer insights
- Accounts receivable management
- Invoice reconciliation
- Credit risk management
- Business understanding
- Business modeling
- Trade compliance
- Ericsson Business Process and Finance Processes knowledge
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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