Cash Applications Supervisor

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

\KWENCH – ee\; adjective

· Going “above and beyond” for one’s customers, colleagues and company.

· Demonstrating positivity, dependability, honesty and collaboration.

· Balancing life and work, and having fun doing it.

The Cash Applications Supervisor will be responsible for managing, training and mentoring the cash applications team members. This person is accountable for the teams’ daily responsibilities, which include the appropriate application of customer payments received via electronic (EFT, ACH, credit card) and non-electronic (lockbox) methods. In performing his/her duties, the Cash Applications Supervisor will be responsible for balancing cash on a daily basis, and will support the team as necessary in researching unapplied payments, analyzing complex cash matters and collaborating with other departments within Quench. In addition, this person is expected to stay informed of his/her team’s needs, identify process improvement opportunities and guide the team to be successful.

· Manage and address complex cash application matters in a fast-paced, high volume environment

· Process and oversee daily team responsibilities

· Troubleshoot and problem solve cash discrepancies

· Collaborate with other internal teams to address customer concerns both accurately and timely

· Reconcile all daily cash transactions and adjustments

· Review and approve adjustments, credit memos and customer refunds

· Manage, mentor, train and engage team members

· Review, research, and analyze complex cash matters to assist team members

· Perform other process improvement or cash application-related ad hoc projects, as necessary

· Five (5) to ten (10) years’ experience in cash management or equivalent field

· Strong proficiency in Excel

· Understanding of accounting concepts related to billing and cash applications required; undergraduate degree in accounting or business a plus

· Strong leadership skills and prior supervisory experience preferred

· Strong research skills and attention to detail

· Extremely organized

· High degree of professional integrity; really cares about getting the right answer

· Solid written and verbal communication skills

· Zuora billing and order-to-cash software platform experience a plus