Jobs at Quench USA, Inc.

Leads revenue growth, profitability, and dealer engagement for Culligan Quench’s North American captive dealer channel. Develops multi-year strategies, manages executive dealer relationships, drives product and program adoption, and leads business planning, forecasting, and budgeting. Oversees and develops Business Development Managers while partnering cross-functionally on pricing, product launches, inventory, operations, and customer experience. Accountable for revenue, EBITDA, dealer performance, talent development, and strategic growth initiatives.

Leads a team of Key Account Executives to achieve revenue quotas, grow outbound sales, manage performance metrics, develop sales plans, forecast pipeline, recruit and coach staff, and collaborate cross-functionally to improve customer satisfaction. The role requires strong organization, communication, analytical, leadership, and problem-solving skills, along with the ability to travel within the United States.

Supports M&A acquisition integrations by collecting, cleaning, normalizing, validating, reconciling, and mapping seller data into Quench systems. Coordinates with sellers and internal teams to resolve data issues, maintain readiness trackers, prepare cutover materials, and verify migrated customer, billing, service, route, asset, and pricing data. Develops reporting and dashboards while partnering with IT on AI-enabled data intake, validation, exception management, workflow summarization, and process improvement. The role offers progression toward integration leadership within 12–18 months.

The Regional Account Executive will acquire, grow, and develop hospitality-industry accounts. Responsibilities include prospecting restaurants, hotels, ownership groups, and purchasing organizations; identifying client needs; proposing customized solutions; presenting to executives; managing proposals, negotiations, and contracts; maintaining client relationships; supporting retention and extensions; and completing sales administration. The role is remote with three days in the assigned territory and includes base salary, uncapped commissions, and ramp support.

The IT Manager, Product Owner - Finance drives financial process transformations, prioritizes product backlogs, and manages stakeholder relationships to ensure high-quality delivery of financial systems solutions.

Coordinates fulfillment projects for large strategic customer deals, serving as the primary customer contact and collaborating with sales, supply chain, service, customer care, and scheduling teams. Responsibilities include maintaining project plans, tracking equipment shipments, identifying risks and open items, facilitating meetings, managing escalations, developing communication plans, preparing reports, and supporting resource planning for rollouts.

Lead end-to-end M&A integration operations from diligence through post-close onboarding. Own cross-functional execution across Customer Care, Service, Finance, IT, Sales, and Data teams to ensure Day 1 readiness, customer retention, billing and contract transition, data ingestion, and synergy realization. Develop playbooks, monitor metrics, run executive IMO reviews, and manage an integration team to drive seamless, value-accretive integrations.

Owns business requirements, IT intake, user stories, backlog prioritization, UAT, and delivery readiness for Field Services and Care technology initiatives. Leads the customer portal roadmap, coordinating stakeholders and third-party vendors to improve self-service adoption, operational efficiency, and customer satisfaction. Builds dashboards, defines performance metrics, develops governance documentation, tracks project risks and milestones, and reports progress to leadership.

Manages customer satisfaction, loyalty, and retention across a geographic service region. Resolves escalated customer issues, identifies root causes, communicates proactively, coordinates with cross-functional customer-facing teams, and executes solutions. The role tracks KPIs including service-level achievement, NPS, recurring monthly revenue growth, and churn. It is hybrid, requiring three to four days in the office and one to two remote days weekly.

Manages customer satisfaction, loyalty, retention, and escalated issues across a geographic service region. The role requires resolving conflicts, identifying root causes, communicating solutions, coordinating with customer-facing teams, conducting proactive outreach, and meeting KPIs related to service levels, NPS, recurring revenue growth, churn, and profitability. This is a full-time hybrid position with three to four days in the office.

Serve as finance-focused business systems analyst and functional product owner. Elicit and document requirements, design solutions, model processes, ensure data integrity across finance systems, support implementations, drive continuous improvement, and partner with stakeholders and IT to prioritize the roadmap.

Sell Culligan Quench solutions to hospitality groups and individual locations by prospecting, presenting to executives, managing the sales cycle, negotiating contracts, and driving new business growth while supporting client retention and performing sales administration.

Drive incremental revenue within an assigned book of existing B2B accounts by developing account strategies, prospecting, managing pipeline in Salesforce, partnering with Field Sales and Customer Care, and closing recurring-revenue subscription sales to meet quotas.

Work inbound web and phone leads, follow up proactively, manage pipeline and close deals using Salesforce, meet sales activity and revenue targets, collaborate with Field Sales and internal teams, and provide excellent customer support.

Lead finance business partnering for global supply chain: manage FP&A, inventory and fixed-asset accounting, driver-based forecasting, budgeting, SOX controls, intercompany transactions, and decision-support. Improve inventory productivity, working capital, and process standardization across U.S. warehouses and international units while supporting DRP implementation and audit/compliance activities.

Lead strategy, roadmap, and delivery for enterprise business applications (Salesforce, NetSuite, Zuora, ServiceMax). Own intake governance, Agile product delivery, cross-functional prioritization, vendor management, KPIs, and coach IT Product Owners and BAs to drive value and adoption across Sales, Service, Marketing, Field Operations, and Finance.

Drive commercial ice product sales through prospecting, onsite meetings, site surveys, and B2B outreach. Assess customer needs, propose customized solutions, collaborate with internal teams, meet sales goals, maintain records, and travel in-market to build and grow territory revenue.