Jobs at Quench USA, Inc.

Lead LMS ownership and sales enablement for dealer and indirect teams: manage Allego, create onboarding and product training, develop enablement content, support launches, track learner engagement, and coordinate cross-functional readiness to drive dealer growth and sales effectiveness.

Lead end-to-end M&A integration operations from diligence through post-close onboarding. Own cross-functional execution across Customer Care, Service, Finance, IT, Sales, and Data teams to ensure Day 1 readiness, customer retention, billing and contract transition, data ingestion, and synergy realization. Develop playbooks, monitor metrics, run executive IMO reviews, and manage an integration team to drive seamless, value-accretive integrations.

The Human Resources Generalist will manage HR operations for Canadian locations, focusing on recruitment, employee records, benefits, and health and safety administration.

Own Culligan Quench’s organic social media and influencer strategy across multiple platforms. Create and optimize video, multimedia, executive, customer, and UGC content; manage communities and online reviews; develop influencer and advocacy programs; analyze performance and sentiment; and connect social activity to SEO, lead generation, pipeline, revenue, and recurring monthly revenue goals. Collaborate with PR, SEO, Customer Experience, Product, and Performance Marketing teams.

Manages customer satisfaction, loyalty, and retention across a geographic service region. Resolves escalated customer issues, identifies root causes, communicates proactively, coordinates with cross-functional customer-facing teams, and executes solutions. The role tracks KPIs including service-level achievement, NPS, recurring monthly revenue growth, and churn. It is hybrid, requiring three to four days in the office and one to two remote days weekly.

Owns business requirements, IT intake, user stories, backlog prioritization, UAT, and delivery readiness for Field Services and Care technology initiatives. Leads the customer portal roadmap, coordinating stakeholders and third-party vendors to improve self-service adoption, operational efficiency, and customer satisfaction. Builds dashboards, defines performance metrics, develops governance documentation, tracks project risks and milestones, and reports progress to leadership.

Manages customer satisfaction, loyalty, retention, and escalated issues across a geographic service region. The role requires resolving conflicts, identifying root causes, communicating solutions, coordinating with customer-facing teams, conducting proactive outreach, and meeting KPIs related to service levels, NPS, recurring revenue growth, churn, and profitability. This is a full-time hybrid position with three to four days in the office.

Serve as finance-focused business systems analyst and functional product owner. Elicit and document requirements, design solutions, model processes, ensure data integrity across finance systems, support implementations, drive continuous improvement, and partner with stakeholders and IT to prioritize the roadmap.

Sell Culligan Quench solutions to hospitality groups and individual locations by prospecting, presenting to executives, managing the sales cycle, negotiating contracts, and driving new business growth while supporting client retention and performing sales administration.

Drive incremental revenue within an assigned book of existing B2B accounts by developing account strategies, prospecting, managing pipeline in Salesforce, partnering with Field Sales and Customer Care, and closing recurring-revenue subscription sales to meet quotas.

Drive new business and expand regional/national hospitality accounts through face-to-face prospecting, consultative selling, presentations to executives, proposal development, contract negotiation, client retention, and sales reporting. Meet or exceed sales goals while using CRM and Microsoft Office tools and working independently in territory.

Work inbound web and phone leads, follow up proactively, manage pipeline and close deals using Salesforce, meet sales activity and revenue targets, collaborate with Field Sales and internal teams, and provide excellent customer support.

Lead finance business partnering for global supply chain: manage FP&A, inventory and fixed-asset accounting, driver-based forecasting, budgeting, SOX controls, intercompany transactions, and decision-support. Improve inventory productivity, working capital, and process standardization across U.S. warehouses and international units while supporting DRP implementation and audit/compliance activities.

The Regional Sales Manager will lead a team of Field Account Executives, driving sales growth, managing performance metrics, and achieving revenue targets.

Lead strategy, roadmap, and delivery for enterprise business applications (Salesforce, NetSuite, Zuora, ServiceMax). Own intake governance, Agile product delivery, cross-functional prioritization, vendor management, KPIs, and coach IT Product Owners and BAs to drive value and adoption across Sales, Service, Marketing, Field Operations, and Finance.

Drive commercial ice product sales through prospecting, onsite meetings, site surveys, and B2B outreach. Assess customer needs, propose customized solutions, collaborate with internal teams, meet sales goals, maintain records, and travel in-market to build and grow territory revenue.

The IT Manager, Product Owner - Finance drives financial process transformations, prioritizes product backlogs, and manages stakeholder relationships to ensure high-quality delivery of financial systems solutions.

Lead and execute Canada-focused B2B marketing to drive lead generation and customer acquisition. Manage digital channels (paid search/social, SEO, email, website), agencies, CRM and analytics, align campaigns with sales and operations, measure ROI, and optimize performance to support growth.