Case Manager

CORE JOB SUMMARY                                                                                                                        

The Case Manager (CM) will perform multi-skilled tasks to assist the medical providers. The CM shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The CM provides hands-on care to patients while adhering to regulatory requirements, standards of care, and organizational policies and procedures, under the direct supervision and responsibility of the Site Manager. The CM will receive guidance from a licensed Nurse Practitioner.

 The CM shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment.

CORE JOB FUNCTIONS                                                                                                          

1. Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.
2. Contributes to team building by participating in clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.
3. Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.
4. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).
5. Meets diverse communication needs of patients with Limited English Proficiency (LEP).
6. Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
7. Demonstrate knowledge of basic medical terminology.
8. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
9. Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures.
10. Performs routine laboratory tests.
11. Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.
12. Observes and reports patient’s signs or symptoms changes.
13. Escorts and transports patients to various clinic locations.
14. Cleans and/or sterilizes medical instruments while observing principles of sterile technique.
15. Schedules patients for tests and completes required forms for laboratory work.
16. Provides patient with provider’s care instructions and information.
17. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.
18. Adheres to HealthyMD and Clinic-level Policies & Procedures and safeguards HealthyMD’s assets.
19. Travel to different site location to conduct STD/HIV Screenings to help identify individuals at risk. These events can occur before, during or after normal working hours including weekends or holidays.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.