Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in  Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.

Case Management is a team effort! We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Wednesday 6th May 2026.

This will be a full time, permanent position commencing on the 9th June 2026 based in our Tweeds office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Provide early, timely and personal customer focused and empathetic service to injured workers and employers.

• Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.

• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.

• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).

• Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU

• Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.

• Willingness to go above and beyond for customers.

• The ability to multitask and shift priorities when needed.

• Thrive on working in a team environment and collaborating with others.

• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.

• High attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.