Case Manager

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Case Manager 
Client Services

Edmonton & Calgary, AB

Permanent, Full Time

Start every day feeling good about the work you do. If you value service, care, excellence and fairness, you’ll fit right in. Embrace a rewarding role with diverse and challenging work to make a difference that creates a safer, healthier and stronger Alberta by putting people first.  

How you’ll make a difference:

You’ll build strong relationships, collaborate with injured workers, their employers, medical service providers and others to develop individualized recovery services and planning.  You’ll play a pivotal role in facilitating medical and re-employment services for clients, working to get them back to work and their lives. You’ll use your strong problem-solving and critical thinking skills to create a collaborative plan that supports a safe recovery and return to work. With people at the heart of everything we do, you will deliver high level customer service and act as an educator and negotiator when managing client expectations.

Your responsibilities:

• Work with interested parties to assess and develop detailed plans that support claimants return to suitable work.
• Use various methods of communication to collaborate with workers, employers and others, including written correspondence, conference calls and in-person meetings.
• Provide clients with options through problem solving and creative solutions.
• Interpret medical reports and coordinate or authorize medical treatment, as required.
• Determine entitlement to wage replacement benefits and anticipate specific customer needs to ensure they receive the benefits and services that support their recovery.
• Deliver high level customer service and act as an educator and negotiator when managing client expectations.
• Uphold the values, principles and regulations of the Alberta Workers’ Compensation Act.

Your experience and skills:

• A degree or diploma in Social Sciences, Rehabilitation or Disability Management.
• Related experience in disability management or medical rehabilitation is required. 
• Experience in vocational rehabilitation is considered an asset.
• Proficient computer knowledge and keyboard skills are essential.
• Familiarity with medical or rehabilitative terminology is an asset.
• Excellent customer service skills, with a proven ability to treat customers with compassion and kindness,
• Skilled in applying policy with critical thinking, creativity and flexibility to make fair and timely decisions.
• Strong communicator, active listener with clear verbal and written skills.
• Effective negotiator with a talent for resolving complex, sensitive issues.
• Highly organized multitasker who thrives in fast-paced, high-volume settings.

What we offer:  

We offer competitive salaries, a comprehensive benefits package, flexible schedules and hybrid work opportunities that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook on our website: Employee_handbook

Salary:   $81,485 to $97,826 per annum (Pay Grade 11)

Internal candidates will be considered for the October 20, 2025, class, while external candidates will be considered for the November 3, 2025, class. Please note successful candidates must be available to attend five (5) months of training at the time of hire. This position is eligible for hybrid and successful candidates will be expected to work in-office as scheduled (subject to change). Assessments will be administered as part of the selection process.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Final candidates for this position will be asked to undergo a security clearance.

Please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

Posting Date: August 25, 2025

Closing Date: September 7, 2025 (this competition may be used to fill future vacancies)

We thank all applicants for their interest; however, only candidates under consideration will be contacted.