Case Manager

For more than 15 years, Opus 2 has developed award-winning solutions trusted by the most successful law firms and used in thousands of legal proceedings around the world. Transforming how lawyers work on matters, Opus 2 eliminates inefficiencies and connects legal teams with the collaborative software they need to work smarter and more effectively together. The team also delivers the essential technology and expertise needed to conduct dispute resolution proceedings in the most modern, seamless, and secure way possible.

This client facing position requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team.

What you'll be doing

• Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements
• Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.
• Having in-depth knowledge of the Opus 2 platform to ensure you can advise clients on how to maximise its usage
• Liaising closely with the Business Development, Solution Operations, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service.
• Regular and accurate recording of control information and timely billing at month end.

What we’re looking for in you

• Bright and engaging, with a willingness to learn and use initiative.
• Excellent verbal and written communication skills.
• Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
• Proficiency in Microsoft Office applications.
• Team player with a flexible attitude to meet the changing needs of the business and our clients.
• Proven track record in a client facing or professional services role is desirable but not essential.

Hours

• Full time, 9:00am – 5:30pm
• Remote work outside of these hours, including at weekends, may be required.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• Contributory pension plan.
• 26 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Enhanced Maternity and Paternity.
• Employee Assistance Programme
• Electric Vehicle Salary Sacrifice.
• Cycle to Work Scheme.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity.
• Accessible and modern office space and regular company social events.