Case Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

• Permanent, full-time role

• Hybrid working

• Location: Parramatta

The opportunity

At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team to support people to get their lives back on track after an injury and, make a positive impact in assisting people when they need it the most. We have an exciting opportunity for a Case Manager to join our Major Injuries CTP team.

Your new role 

• Manage a portfolio of major injury claims that arise from motor vehicle accidents resulting in loss of life or major injuries.

• Comply with highly regulated scheme completing various tasks to in a timely manner to assist our vulnerable customers get their lives back together after a traumatic event.

• Frequently liaising with relevant parties, requesting information to support treatment/medical requests, requesting information to support liability, make decisions on claims within delegated authorities, payments in a timely manner etc.

• Continue to learn and grow your knowledge through an ever-changing variety of situations and challenges

• Build and maintain strong relationships with customers by guiding and supporting them through their recovery

• Work in a fast-paced and dynamic work environment

• Manage end to end claims with the help of your leaders

About you

• Must have insurance claims/allied health/experience

• Be customer focused and genuinely care about people

• Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)

• The confidence to make decisions and be empowered

• Be able to actively listen to people and guide people through the claims process in a natural and empathetic manner on the phone

• Strong computer skills and the ability to pick up new computer systems

About QBE 

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

• The ability to maximise retirement savings through voluntary super contributions and company matching 

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network 

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners 

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2021 LinkedIn Top Employer & HRD Employer of Choice 

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion 

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates 

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) 

• Family First accredited employer since 2021 

Apply now! 

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] 

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.