Case Manager

As a Case Worker, you will provide critical clinical and practical support to older adults and their families through comprehensive in-home and in-office assessments. Working under the guidance of Master’s-level staff, you will develop tailored care plans, coordinate life-essential services, manage local programming, and supervise support staff to help seniors preserve their independence and age safely in place.

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

• Meaningful Impact: Directly protect vulnerable seniors from exploitation while ensuring access to critical care, food, and housing.

• Leadership Opportunity: Gain valuable management experience by supervising interns, community aides, and home health staff.

• Dynamic Work Culture: Balance independent fieldwork with community event planning and group facilitation.

You will be responsible for the full lifecycle of case management, combining professional social work standards with community-level program organization.

Key Responsibilities:

• Assessment & Evaluation: Conduct comprehensive in-home and in-office assessments of clients' social and emotional needs using standardized tools (e.g., PSA, EISEP-PATH).

• Case Planning & Counseling: Develop and execute written case plans; provide individual/family counseling and guidance to preserve client autonomy.

• Benefit Screening & Advocacy: Screen clients for entitlement eligibility, complete necessary applications, and fiercely advocate to secure benefits (Medicare, Medicaid, public assistance).

• Service Coordination: Arrange critical direct services including homecare, transportation, meals on wheels, legal aid, and emergency psychiatric or medical care.

• Financial Protection: Evaluate clients' capacity to manage their own affairs; protect seniors from financial exploitation and assist with guardianship or emergency relief fund disbursements.

• Program & Event Organization: Organize daily community activities and monthly events; facilitate group counseling, community education, and caregiver support groups.

• Staff Supervision: Supervise community aides, Title V workers, homemakers, home health aides, interns, and volunteers.

• Administration & Advocacy: Maintain precise electronic case records, reports, and statistics; represent and interpret JASA’s mission at community conferences and meetings.

• Education: Graduate of an accredited college or university with a BSW, BA, or BS degree (or equivalent).

• Technical Skills: Computer literacy with the ability to manage electronic records; strong writing and data organization skills.

• Communication: Proficiency in English required; knowledge of Yiddish, Russian, Spanish, or Patois is highly helpful.

• Travel: Ability to travel to clients’ homes using mass transit and navigate physical barriers (stairs, etc.) in various residences.

• Core Values: A deep understanding and appreciation of how race, religion, ethnicity, sexual orientation, and individual values shape service delivery for diverse families.

JASA offers a comprehensive benefits package designed to support your well-being and future:

• Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.

• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.

• Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.

• Work Style: Flexible hybrid work environment and ongoing professional development opportunities.

EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.

SUBJECT TO REVIEW FOR PURPOSES OF ADAAA #HP