Job Summary:
The Case Manager is responsible for the completion and submission of assessments and service plan required for the compiling of a comprehensive case file found on Southwest Key Programs designated web-based program. The Case Manager maintains a flexible, organized, and efficient work schedule and is subject to work evening and weekends (as necessary) and be on-call on a rotating schedule to facilitate program services.
Essential Functions:
- Conduct initial intake with client and family/guardian.
- Ensure the timely completion of all Intake paperwork, Assessments, and Service Plans in accordance with Southwest Key Programs (SWK) policy.
- Ensure all documentation is completed and entered into SWK database within 48 hours of completion of the service.
- Maintain physical and web-based client files.
- Establish and maintain therapeutic relationships with clients and families.
- Provide crisis intervention for clients and their families as needed.
- Provide home visits with clients and families per the program service schedule.
- Ensure clients are offered all components or services offered at the program.
- Provide advocacy specified by Southwest Key Programs and contract guidelines.
- Link families to natural and professional support services as needed.
- Follow-up on all evaluations and assessments of the child’s progress in accepted interventions.
- Maintain connection with school, and other community partners as needed.
Other Functions:
- Attend and participate in all required professional trainings and workshops.
- Maintain open and consistent communication with Program Director or designee, clinician, and other team members.
- Transport clients to program activities, school hearings or other treatment meetings as needed.
- Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
- A combination of one of the following:
- Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with two (2) years’ experience working with at risk youth and their families; may include part time, volunteer or internship experience.
- Must be computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) variety of online database systems.
- Required to work a flexible schedule to facilitate program services.
- Works well independently and as an effective team member.
- Successfully pass pre-employment (post offer) background check.
- Must possess a valid state driver’s license, registration and maintain state mandated car insurance.
- Must be at least 21 years of age at the time of hire.
- Possess good verbal and writing skills.
Physical Demands:
Must be able to obtain First Aid Certification (CPR). Must be able to verify client’s whereabouts by driving, sitting, standing and walking for extended periods of time. Daily use of various office equipment. Bending, stooping, climbing up stairs and lifting up to 15 lbs. required to complete daily tasks.
Work Environment:
This is a program which requires daily contact at various client locations. Work shifts are subject to change. A busy environment with many unscheduled interruptions. Noise levels vary from mild to moderate. This position may require extended periods of time in an automobile. Exposed to prevalent weather conditions.
Skills Required
- Bachelor’s degree in Behavioral Sciences, Human Services, Social Service, or a related field
- Two years of experience working with at-risk youth and their families; part-time, volunteer, or internship experience may count
- Computer literacy and working knowledge of Microsoft Windows, Microsoft Word, Microsoft Excel, and online database systems
- Ability to work a flexible schedule, including evenings, weekends, and rotating on-call shifts
- Ability to work independently and effectively as a team member
- Successful completion of a pre-employment background check
- Valid state driver’s license, vehicle registration, and state-mandated car insurance
- At least 21 years of age at the time of hire
- Good verbal and written communication skills
- Ability to obtain First Aid and CPR certification
- Ability to drive, sit, stand, walk, bend, stoop, climb stairs, and lift up to 15 pounds
What We Do
Southwest Key Programs is a national, Latino-led nonprofit organization that creates opportunities and improves the quality of life for thousands of youth and families. It provides safe shelter for unaccompanied immigrant minors, alternatives to incarceration, career development, and quality education. Its work is delivered through four primary programming areas: immigrant children’s shelters, youth justice, Workforce Solutions, and Promesa Public Schools.
