Release is seeking a dedicated and experienced Case Manager to join our Women's Program. This role is a critical component of our care model, serving as the primary liaison between clients, families, clinical teams, and referral partners throughout a client’s treatment journey.
The ideal candidate is a compassionate and detail-oriented professional who excels at providing structure, coordination, and empathetic support in a behavioral healthcare setting. This is an opportunity to make a significant impact in the lives of women navigating substance use and mental health recovery, while working within a collaborative and mission-driven organization.
Founded in 2017 by Zac Clark and Matthew Rinklin, Release Recovery is a leading provider of transitional living, outpatient treatment, and recovery support services for individuals experiencing substance use and mental health challenges. With programs in New York City, Westchester County, and Austin, we are committed to offering compassionate, structured, and evidence-based care that empowers individuals and families to heal and thrive.
Key ResponsibilitiesClient Care & Case Management- Provide consistent, individualized case management to clients throughout their treatment stay and transition to aftercare.
- Meet weekly with each client to assess progress, address challenges, and support adherence to Release Recovery’s structured tier system.
- Coordinate all aspects of client care, ensuring alignment with clinical treatment plans and program expectations.
- Conduct regular phone calls with family members to provide updates, support, and psychoeducation.
- Guide families in understanding the nature of substance use and mental health disorders, helping them establish and maintain healthy boundaries.
- Maintain open, timely communication with clinical teams, therapists, and external referents.
- Provide updates on client progress and collaborate on treatment planning and discharge strategies.
- Manage administrative responsibilities including bed tracking, contract timelines, and service extensions.
- Provide supervision and support to Recovery Associates involved in client care.
- Participate fully in weekly staff meetings, leadership meetings, and other organizational initiatives as needed.
Requirements
- Minimum of 2 years’ experience in the behavioral health, addiction treatment, or mental health field.
- Strong communication skills, both written and verbal, with the ability to navigate sensitive conversations with professionalism and empathy.
- Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
- Comfortable working in a fast-paced, team-oriented environment.
- Licensed or credentialed professional (LMSW, CASAC, LCSW, LMHC, or equivalent) preferred.
- Familiarity with trauma-informed care, family systems, and recovery-oriented service models.
Benefits
Joining our team means being part of something truly revolutionary. We’re on a mission to flip the script on how the world views and treats Substance Use Disorder and Mental Illness. At Release, recovery isn’t about what you give up - it’s all about what you gain.
When you join our team, you’ll be:
- Working alongside thought leaders in the recovery space
- Making a direct impact on individuals and families
- Enjoying competitive salary ($70,000-$85,000 based on experience) and benefits (health, dental, vision)
- Given opportunities for career advancement and ongoing professional development
We believe that recovery is a journey, not a destination - and we want you to be a part of shaping that journey for others.
Skills Required
- Minimum of 2 years of experience in behavioral health, addiction treatment, or mental health
- Strong written and verbal communication skills
- Ability to navigate sensitive conversations professionally and empathetically
- Ability to manage multiple responsibilities while maintaining a high standard of care
- Comfort working in a fast-paced, team-oriented environment
- Licensed or credentialed professional, such as LMSW, CASAC, LCSW, LMHC, or equivalent
- Familiarity with trauma-informed care, family systems, and recovery-oriented service models
What We Do
Release Recovery is a New York-based behavioral healthcare community providing private, confidential care for substance use and mental health. Its clinician-led programs include partial hospitalization, intensive outpatient and outpatient treatment, with transitional living and concierge recovery services also available. Support can include case management, intervention, safe transportation, sober coaching and recovery planning. The organization emphasizes individualized, trauma-informed care for people and families navigating recovery.
