Job Summary:
The Case Manager is responsible for the delivery of youth skills-building programming. He/she is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs designated web-based system with supporting documentation maintained in physical file. The Case Manager maintains a flexible, organized and efficient work schedule and is subject to work more than a normal work day and be on-call to facilitate program services.
Essential Functions:
- Deliver and coordinate skills-building programming, homework and tutorial assistance, and recreational activities for youth.
- Provide direct supervision for youth at all times.
- Direct Case Aides
- Promote and encourage positive interaction among youth participants.
- Facilitate Youth intake and assessment interviews.
- Develop goal-oriented service plans.
- Ensure all daily documentation is completed and entered into SWK database in a timely and efficient manner.
- Provide advocacy as specified by Southwest Key Programs and contract guidelines.
- Manage, organize and implement an efficient file system to include: documents, records, and reports.
- Facilitate individual and group counseling.
- Provide crisis intervention for students and families.
- Serve as a positive role model for all students.
- Regular and punctual attendance.
Other Functions:
- Provide student supervision and structure in a safe and therapeutic environment.
- Assist students in developing age appropriate socialization skills.
- Accommodate students with special needs.
- Perform conflict resolution and have excellent communication skills.
- Provide youth transportation to and from program, as assigned.
- Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
- Individuals with a Bachelor’s degree in Human Services, Education, or related field
- Cleared criminal background check from appropriate entity.
- Must maintain a valid state driver’s license
Physical Demands:
Must be able to obtain First Aid and CPR Certification. Must be able to perform physical holds. Be able to drive, sit, stand and walk for extended periods of time. Daily use of various office equipment. Bending, stooping, climbing up stairs and lifting up to 15 lbs. required to complete daily tasks.
Work Environment:
Work shifts are subject to change. Noise levels vary from mild to moderate. Typical setting is office space with youth for extended periods of time. May be exposed to inclement weather conditions if driving youth to and from the program.
Skills Required
- Bachelor's degree in Human Services, Education, or related field
- Cleared criminal background check from appropriate entity
- Valid state driver's license
- Ability to obtain First Aid and CPR certification
- Ability to perform physical holds
- Ability to drive, sit, stand, walk for extended periods, and lift up to 15 lbs.
What We Do
Southwest Key Programs is a national, Latino-led nonprofit organization that creates opportunities and improves the quality of life for thousands of youth and families. It provides safe shelter for unaccompanied immigrant minors, alternatives to incarceration, career development, and quality education. Its work is delivered through four primary programming areas: immigrant children’s shelters, youth justice, Workforce Solutions, and Promesa Public Schools.
