Case Manager - North Colorado Station- 10832

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Provides excellent internal and external customer service;
• Provide orientation to all new residents on case load;
• Assess strengths and needs of all new residents;
• Develop initial treatment/service plans for all residents and update them as required (every 6 months at a minimum);
• Develop interventions or linkages to address resident needs;
• Provide hands on assistance and/or training to residents in order to support them in maintaining their housing in a safe and sanitary manner;
• Ensure that program benefits the greatest number of individuals possible by collaborating with the intake team regarding program census;
• Ensure that each resident is receiving the support and services they require to maintain their housing and support recovery;
• Assist residents who desire to move on to a more independent level of housing;
• Assist property management staff in problem solving regarding issues involving participants of the program;
• Works collaboratively as part of a multi-disciplinary team;
• Create social and psycho-educational opportunities for residents and maintain a monthly events calendar;
• Ensure all verification paperwork is completed as required by law and/or funding sources;
• Provide crisis intervention as required and in collaboration with clinical staff and community partners;
• Assist residents in problem solving issues which may threaten their housing;
• Serve as a liaison between clinical staff and property management staff;
• Serve as liaison between resident and other service providers, including property management staff as necessary and appropriate, especially when necessary to advocate for clients’ housing stability;
• Complete all documentation and data entry as required, in a timely manner (Progress notes, Electronic Health Record, Homeless Management Information System, Case Manager Toolbox, etc.);
• Assist in transportation of residents;
• Provide coverage for other case managers as necessary;
• Utilize cell phone as necessary;
• Provide payeeship services as assigned while meeting payeeship database and records requirements;
• Complete other special duties and tasks as requested by supervisor.

Qualifications Summary 

• Consistently superb customer service skills. 
• Effective interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence both orally and in written form.
• Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
• Skill in operating office equipment, such as computers, software (e.g., Microsoft 365 products (Word, Excel, PowerPoint, Outlook, Teams, etc.), telephones and typing speed sufficient to efficiently document client encounters (e.g., 40 works/minute)
• Able to listen effectively, synthesize and analyze information, and respond creatively to challenging issues.
• Skill in negotiating and mediating, particularly in sensitive situations.
• Able to organize and prioritize multiple responsibilities simultaneously.
• Able to ensure accuracy of data management and reporting.
• Able to learn and implement new technologies and systems. 
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Knowledge of local services and resources;
• General knowledge of mental illness and substance abuse including symptoms and treatment options;
• Ability to advocate for individuals in a fair and tactful manner;
• Ability to assist residents in developing clear, achievable and measurable treatment goals/objectives;
• Valid driver’s license, ability to pass automobile insurance carrier’s motor vehicle record investigation and ability to drive a 15-passenger van.
• Able to pass automobile insurance carrier’s motor vehicle record investigation and criminal background investigation. 
Education and Experiance
• Bachelor’s degree in social service or related field preferred. 
• Experience and interest working with disenfranchised persons. 
• Bilingual preferred but not required