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Summary: Provide case management services in a program serving unaccompanied single adults experiencing homelessness with a focus on temporary housing and behavioral healthcare including harm reduction. Provide housing search and access to rental assistance programs. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits and provide group facilitation.
Why Work for SMOC?
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Conduct outreach activities to recruit clients through the use of referral networks and collaborative partners.
- Ensure all participants meet the requirements for entry into the program and that all required documentation is included in the client file.
- Gather documents necessary for obtaining a housing voucher, application, and move-in process.
- Utilize and work closely with the Coordinated Entry System, including the local housing navigators and attend coordination meetings as scheduled.
- Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program.
- Maintain a regular schedule of contact with clients actively involved in the program, both in their homes and in off-site settings.
- Assist clients in preparing for housing placement by helping them to obtain needed household items and by safety planning using a harm-reduction approach.
- Maintain appropriate files and case notes for each participant.
- Ensure accurate statistical data is maintained and reported monthly.
- Outreach to treatment programs and other community-based resources to establish contacts for client referral and keep a detailed log of all referrals.
- Provide crisis intervention (24hr cell phone coverage).
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of the client, employee, agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies and procedures.
- Other duties as assigned.
Knowledge and Skill Requirements:
- Bachelor’s Degree in related field.
- Substance use experience required.
- Excellent interpersonal and organizational skills.
- Previous experience working with people experiencing homelessness preferred.
- Must have valid driver’s license, reliable transportation and meet insurance standards.
Organizational Relationship: Directly reports to Program Supervisor.
Physical Requirement: A valid driver’s license and reliable transportation. Ability to lift 15lbs and help clients to move belongings. Ability to ascend and descend stairs.
Working Conditions: Travel within the state will be required, As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC In various programs funded or administered through the Executive Office of Health and Human Services. A successful background check ls required.
Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.
Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
Skills Required
- Bachelor's Degree in related field
- Substance use experience
- Excellent interpersonal and organizational skills
- Previous experience working with people experiencing homelessness
- Valid driver's license, reliable transportation, and meet insurance standards
- Ability to lift 15 lbs and assist clients moving belongings
- Ability to ascend and descend stairs
- Successful background check
What We Do
South Middlesex Opportunity Council (SMOC), founded in 1965 as part of the Federal War on Poverty, has evolved to meet a wider range of challenges that people in our communities face. Our four main areas of programming include: Behavioral Health Services | Comprehensive Housing Services | Employment and Education | Family and Nutrition. SMOC is a multi-service umbrella organization that works in the community to provide opportunities to enhance self-sufficiency. Headquartered in Framingham, Mass, the agency has expanded to meet housing needs of homeless and formerly homeless individuals in the greater Worcester region and became the Greater Worcester Housing Connection. We also are affiliated with the Open Pantry Community Services in Springfield to provide additional housing, food and supportive services throughout Western MA. Our mission is "To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships" SMOC programs apply best known practices in environments that are client-centered, strength-based and trauma-informed. To apply for our various positions, please follow this link www.smoc.org/opportunities.php
