Jobs at South Middlesex Opportunity Council (SMOC)

Provides front-desk reception for a childcare and Head Start center. Answers and directs calls, greets guests, communicates with school buses by radio, collects and records parent fees, enters data into ProCare and ChildPlus, maintains confidentiality, supports families and staff, and assists with general office duties. The role also maintains an orderly reception area and ensures compliance with agency and program requirements.

Provides short-term case management, housing guidance, referrals, and support to individuals and families seeking affordable or stable housing. Maintains client records, coordinates referrals and workshops, assists with housing applications and searches, supports outreach, and collaborates with community organizations and internal programs. Requires bilingual Spanish or Portuguese communication, reliable transportation, a valid driver’s license, confidentiality, and compliance with program requirements.

Directs the daily operations of a 16-unit residential program serving women with co-occurring mental health and substance use conditions. Oversees staff recruitment, supervision, training, policies, licensing, client records, referrals, billing, budgets, data collection, compliance, and external provider relationships. The role manages program safety and emergency response, coordinates services, maintains funder and DPH requirements, and is responsible for on-call coverage. This is a fully onsite position with driving and residential-building mobility requirements.

Provides nutrition assessment, counseling, education, food package assignment, referrals, documentation, and follow-up for low- and high-risk WIC participants. Supports nutrition education materials, group sessions, staff training, outreach, quality assurance, and policy activities. Maintains confidentiality and program compliance while communicating with clients, staff, and healthcare professionals. Travels to multiple WIC sites and performs general office duties in a hybrid-capable role.

Provide case management for homeless individuals in early recovery. Responsibilities include client intake, needs assessments, individualized service plans, daily engagement, referrals, advocacy, crisis intervention, documentation, house meetings, community outreach, transportation, and coordination with housing and support-service teams. The role also requires maintaining records, reporting program data, supporting house managers, participating in meetings, and providing 24-hour on-call coverage.

Provides case management to veterans transitioning from shelter to permanent housing. Responsibilities include intake and needs assessments, individualized rehousing plans, advocacy, housing search support, transportation coordination, referrals, safety inspections, documentation, benefits and service coordination, crisis intervention, and collaboration with care teams and Department of Veterans Affairs representatives.

Provides overnight and weekend supervision, safety monitoring, crisis counseling, medication oversight, documentation, and client support in a residential recovery setting. Maintains house rules, confidentiality, program compliance, and a supportive environment. Conducts safety checks and fire drills, participates in supervision and team meetings, and may drive the program van to transport clients. Requires a high school diploma, addiction-recovery knowledge, strong communication, and successful background screening.

Provides overnight supervision, safety monitoring, crisis and recovery support for female clients in a residential recovery setting. Responsibilities include counseling, enforcing house rules, medication supervision, crisis intervention, documentation, fire drills, client transportation, team communication, and maintaining confidentiality. The role requires a high school diploma, valid driver’s license, understanding of addiction and 12-step programs, strong communication skills, and successful background check.

Supervise clients and residential activities during evenings and weekends in a recovery setting. Provide counseling, crisis intervention, medication supervision, transportation, safety checks, documentation, fire drills, and referrals. Maintain confidentiality, enforce house rules, support clients’ needs, and comply with agency and funder requirements. The role requires a high school diploma, understanding of addiction and 12-Step principles, strong communication skills, a valid driver’s license, and a successful background check.

Provides case management to episodically homeless individuals with relapse histories. Conducts assessments, develops service plans, maintains client documentation, coordinates referrals, facilitates groups, provides crisis intervention, performs home visits, and maintains ongoing participant contact for up to 24 months. Ensures HUD, agency, and funder compliance while collaborating with shelter, relapse prevention, and sober housing staff. The role requires in-state travel, vehicle operation, and occasional 24-hour cell phone coverage.

Plans and implements developmentally appropriate learning experiences for school-age children while maintaining a safe, healthy classroom environment. Observes and documents development, supports individualized needs, supervises children, maintains attendance and records, follows licensing and safety requirements, and collaborates with families, staff, and community partners. The role also requires participation in meetings, training, family engagement, mandated reporting, and compliance activities. Work occurs indoors and outdoors, including lifting children and performing CPR when necessary.

Plans and implements developmentally appropriate learning experiences for school-age children, maintains a safe and healthy classroom, observes and documents development, supervises children, communicates with families and staff, follows EEC and program regulations, and participates in required meetings, training, reporting, and mandated reporter responsibilities.

Provide case management for episodically homeless individuals with relapse histories. Responsibilities include assessments, individualized service plans, ongoing participant contact, referrals to community resources, crisis intervention, group facilitation, home visits, documentation, HUD compliance, statistical reporting, and coordination with shelter, relapse prevention, and sober housing staff.

Conducts shelter diversion assessments and problem-solving conversations for individuals seeking emergency shelter. Helps identify alternative housing, coordinates referrals to community resources, and assists eligible clients with financial assistance. Responsibilities include maintaining HMIS records, providing motivational interviewing, explaining housing subsidies and tenant rights, mediating with landlords or family, connecting clients to health and substance abuse services, and coordinating with shelters on bed availability.

Provide case management to episodically homeless individuals with relapse histories. Responsibilities include assessments, individualized service planning, ongoing client contact, referrals to community resources, crisis intervention, group facilitation, home visits, documentation, HUD compliance, statistical reporting, and coordination with shelter, relapse prevention, and sober housing staff. The role requires statewide travel, 24-hour cell phone coverage, a valid driver’s license, reliable transportation, and a successful background check.

Provides case management to episodically homeless individuals with relapse histories. Responsibilities include participant assessments, individualized service plans, referrals, ongoing follow-up, home visits, group facilitation, crisis intervention, documentation, data reporting, and coordination with shelter, relapse prevention, sober housing, treatment, and community-service teams. The role requires confidentiality, regulatory compliance, statewide travel, background screening, and limited hybrid work.

Plans and implements developmentally appropriate learning activities for school-age children, maintains a safe and healthy classroom, observes and documents development, supervises children, communicates with families and staff, supports referrals and interventions, maintains records, and follows EEC, NAEYC, QRIS, health, safety, confidentiality, and agency requirements.

Provide case management services to episodically homeless individuals, ensuring adherence to policies, conducting assessments, and maintaining ongoing client contact for support.

Supervise clients and residential recovery-house activities during daytime and weekend hours. Responsibilities include crisis and group counseling, enforcing house rules, supporting medication processes, documenting activities, conducting safety checks and fire drills, transporting clients in a program van, and maintaining confidentiality and compliance. The role requires lived substance-use recovery experience, knowledge of addiction and 12-Step programs, strong communication skills, a valid driver's license, and a high school diploma.

Process and certify HEAP and related program applications: interview clients, collect and enter data, verify documentation, issue determinations and notices, perform home visits, respond to inquiries, maintain client files, ensure compliance with state and SMOC policies, provide front desk coverage, and participate in outreach and meetings.