Join a team dedicated to helping children and families access the care, support, and community they need to thrive. Access Case Managers provide critical service coordination and brief therapeutic support for children and caregivers navigating complex emotional, behavioral, and mental health challenges. Working closely with families, schools, healthcare providers, and community partners, Access Case Managers play a key role in strengthening support systems, improving access to services, and helping young people build stability, resilience, and long-term success.
Benefits
Washington County Mental Health Services benefits package includes health, dental, and vision insurance, 403(b) retirement plan with a generous match, paid time off, life insurance, and more.
Duties and Responsibilities
- Provide client care, support, and specific case coordination services to children, youth, and their caregivers with direct supervision for a caseload of 15-30+ clients.
- Develop and implement plans of care for a moderately complex/acute caseload.
- Complete basic client referrals via case presentation to the CCRC committee for personal caseload.
- Complete advanced client intake assessments, develop and implement treatment plan goals for a moderately complex/acute case load.
- Use advanced service/ treatment planning skills to maximize client engagement and actively manage caseload rotation.
- Develop and implement therapeutic group opportunities for children, youth and/or caregivers.
- Provide advanced support and case coordination to foster care providers, adoptive parents, kin caregivers and / or biological parents.
- Work directly with client and their care team to expand their access to and skillful utilization of their community support networks and coordinate referrals to longer-term services
- Establish and maintain collaborative working relationships with external agencies, including schools, hospitals, and other designated/social service agencies.
- Engage internal/ external service providers through case reviews, referral management, clinical consultation, care transitions.
- Develop and maintain working knowledge of WCMHS programs and services, with particular focus on those provided to children and families.
- Manage moderate problems and crisis situations with children, youth and families that may require a multi-person approach.
- Complete advanced and multi-systemic client referrals for personal caseload.
Qualifications
Education and Experience
- Bachelor’s or master’s degree in psychology, social work, or counseling.
- 1 - 3 years of experience working within mental health with specific experience with children, youth and caregivers required.
- Experience coordinating between multiple services, programs, or agencies or equivalent skills to manage the communication and organization process of helping clients navigate a system of care.
- Demonstrate a basic understanding of trauma informed care practices.
Knowledge, Skills, and Competencies
- Excellent organizational skills and attention to detail.
- Ability to interact well with parents, school staff, WCMHS staff, and other professionals.
- Valid driver’s license, excellent driving record, and access to a safe, reliable, insured vehicle.
- Ability to complete all physical requires of the job with or without reasonable accommodation.
- Drive own personal vehicle to and from a variety of agency locations and client homes.
Skills Required
- Bachelor's or master's degree in psychology, social work, or counseling
- 1-3 years of experience working within mental health with children, youth and caregivers
- Experience coordinating between multiple services, programs, or agencies
- Basic understanding of trauma informed care practices
- Excellent organizational skills and attention to detail
- Ability to interact well with parents, school staff, agency staff, and other professionals
- Valid driver's license, excellent driving record, and access to a safe, reliable, insured vehicle
- Ability to complete all physical requirements of the job with or without reasonable accommodation
- Ability to manage a caseload of approximately 15-30+ clients
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What We Do
Washington County Mental Health Services is a non-profit, comprehensive Community Mental Health Agency serving the Washington County region of Vermont. Its mission is to advocate for the inclusion of all persons into the community and actively encourage self-determination, resilience, and recovery by serving individuals and families coping with mental health and developmental disability-related challenges through specialized treatment, support, and advocacy services.
