Case Manager - Bilingual | JCA

Description

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we are building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrued from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Case Manager provides case management support services to residents living in permanent supportive housing for Single Adults formerly experiencing homelessness. The Case Manager provides case management to his/her 1:25 ratio caseload and is responsible for service connection, information and referral, crisis intervention, community organizing, groups and activities focused on community building, education, or skill development, and housing retention. Services are provided within the context of harm reduction practices and a Housing First model.

ESSENTIAL FUNCTIONS

• Provide housing/program retention services
• Provide case management services with a 1:25 case ratio
• Create and track service plans
• Assist with activities for community building and empowerment
• Provide services using harm reduction principles
• Conduct intakes and ensure that appropriate follow-up and/or referrals are complete and documented
• Provide ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events
• Provide crisis intervention, conflict resolution, and de-escalation services
• Assist residents in preparation for unit inspections and/or annual recertifications
• Participate in team meetings, staff meetings, department meetings, and organizational work groups
• Accompany residents to community-based appointments
• Assist the Resident Services Team Lead with the development and facilitation of groups and community-building activities as needed
• Provide back-up coverage for other Resident Services staff
• Other duties as assigned 

QUALIFICATIONS

• High School diploma or GED required
• Fluency in Spanish, Mandarin, Cantonese, Russian, or another language required
• Two years of experience in the provision of social services or equivalent experience
• Demonstrated ability to work with homeless or formerly homeless individuals and those struggling with substance use and mental health issues, and disabilities 
• Ability to provide effective services to diverse populations 
• Ability to work collaboratively with referring providers in San Francisco 
• Experience in crisis intervention, conflict resolution, and counseling 
• Experience in organizing groups, group facilitation, and group development 
• Demonstrated commitment to help break the cycle of homelessness and poverty, and to empower formerly homeless people by involving them in all aspects of HomeRise
• Strong commitment to doing social justice advocacy 
• Administrative and computer skills (MS Word, Excel)
• Valid phone number required 

POSITION DETAILS

• Location:  Parking lot, 53 Colton St, San Francisco, CA 94103 
• Status: Full-Time / Non-Exempt
• Pay Rate: $31.46/hr. (includes + $0.50/hr. bilingual premium)
• Office Hours: Monday thru Friday; 9 AM to 5 PM 
• Union: This position is under the collective bargaining agreement with SEIU 1021 
• Reports to: Resident Service Team Lead 

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls, and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy. 

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.