Case Implementation Consultant I

Description and Requirements
The Opportunity
The Case Implementation Consultant I will support new case implementation for the Disability Income Gap Insurance (DIGI) product as a project manager, ensuring accurate case installation in all systems and proactive collaboration with implementation and service peers across all markets (for mutual existing customers). They will outline an implementation project timeline to level set expectations for the broker/customer and schedule and conduct initial and follow-up implementation calls with internal partners, brokers and customers. The Case Implementation Consultant I is responsible for the setup of the online enrollment site as needed, coordinating efforts for enrollment support and materials, works closely with Production to ensure accurate and timely production of enrollment kits, submit materials timely for all necessary legal review and keeps the customer, broker and internal partners apprised of the progress of the implementation from beginning to completion.
Key Responsibilities:

• Provide day-to-day administration and project management of all new sold business submissions including:
  • Reviews structure of case and ensures accurate installation of cases on all systems
  • Responsible for setting up and conducting ongoing implementation calls with the broker/customer to keep deliverables on track, answer questions, and engage broker/customer with outstanding requirements to ensure successful implementation and broker/customer experience.
• Provides high level service and responsiveness to broker, Account Executive, Product Enrollment Specialist, Underwriter, Production, Legal Counsel and Core Product partners as well as the client throughout implementation process
• Educates internal and external parties on the value prop of our DIGI product, case implementation process, procedures and support when appropriate
• Completes all reporting activities such as DIGI New Sold Case Activity report, SharePoint updates as well as a DIGI Workbook for each new case
• Performs other related duties as assigned or required.

Required Qualifications

• 2+ years of relevant business experience
• Ability to communicate clearly both verbally and in writing
• Elevated customer service, relationship management and project management skills
• Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines
• Proficient with Microsoft Office software, especially Excel
• High School Diploma

Preferred Qualifications

• Bachelor's degree
• 5+ years of relevant experience
• Comprehension and ability to communicate provisions of the DIGI product and implementation process

The expected salary range for this position is $54,100 - $72,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$54,100 - $72,000
#BI-Hybrid