By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Case CoordinatorPRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.
- Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
- A training program to learn how to help employees and customers from some of the world’s most reputable brands
- An assigned Preceptor and manager who will guide you on your career journey
- Career development and promotional growth opportunities through increasing responsibilities
- A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs
- A stable and consistent work environment in an office and/or virtual setting
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
- Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
- Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
- Process and facilitate necessary treatment services in accordance with company policy and procedure.
- Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
- Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
- Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.
Education & Licensing High School diploma or GED required.
Experience
One (1) year case management experience or equivalent combination of education and experience required.
Skills & Knowledge
- Knowledge of Bureau of Workers’ Compensation Mandatory elements
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Highly organizational with excellent time management skills
- Excellent customer service skills
- Ability to work independently and in a team environment
- Ability to manage multiple and changing priorities
- Decision making/problem solving skills
- Ability to meet or exceed Performance Competencies
TAKING CARE OF YOU
- Colleagues are offered a world class training program with a comprehensive curriculum, being in person the first week
- An assigned Preceptor and manager that will support and guide you on your career journey
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits package offering including medical, dental vision, 401K, PTO and more
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NEXT STEPS
If your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18.00 - 20.50/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- High School diploma or GED
- One (1) year case management experience or equivalent combination of education and experience
- Knowledge of Bureau of Workers' Compensation mandatory elements
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Highly organizational with excellent time management skills
- Excellent customer service skills
- Ability to work independently and in a team environment
- Ability to manage multiple and changing priorities
- Decision making and problem solving skills
- Ability to meet or exceed performance competencies
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Leave is positioned as a standout part of the package, with generous PTO levels cited (including multi-week starting allotments and higher accrual with tenure). Time-off and flexibility are often framed as meaningful offsets when evaluating the overall rewards mix.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, disability/life, and mental-health offerings, with additional wellness and telemedicine-style services. The health suite is frequently characterized as solid, even when not viewed as best-in-class by everyone.
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Retirement Support — Retirement benefits include a 401(k) with employer matching and are grouped with other financial supports like HSA/FSA options. The match is viewed as a helpful baseline benefit, though generally not positioned as unusually rich.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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