Case Assistant

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Case Assistant
Client Services & Business Training

Calgary, Alberta

Temporary, Full-Time (6 months with the possibility of extension or permanency)

People are at the heart of everything we do:

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference: 

Do you have drive?  A demonstrated commitment to providing excellent customer service?  If so, consider this opportunity!  Our Case Assistants play a critical support role by managing ongoing administrative and monitoring activities across a large volume of claims. Case Assistants are responsible for gathering quality information from workers, employers and health care providers via telephone or written correspondence, making medical-related requests and providing timely customer service. Case Assistants also assist the Claim Owner’s in providing pro-active services to clients resulting in their safe and early return to work.

Your responsibilities:

• Overseeing claims which have returned to modified work duties.
• Communicating with stakeholders to ensure plans remain on track.
• Assisting case management and adjudication teams by gathering information and issuing benefit payments.
• Calculating and setting up payments for certain benefit types.

Your experience and skills:

• High school diploma supplemented with university or college education, or two years related experience is required.
• Considerable experience in a claim’s environment, insurance, rehabilitation or other related fields desirable.
• Strong technical skills in Microsoft Office Tools such as Word and Excel.
• Experience in interpretation/application of policy and/or legislation, administrative processes and contact with customers.
• Ability to manage a demanding workload and work in a fast-paced work environment.
• Demonstrated team skills and decision-making ability.
• Reliability and time management are integral to success in this position.
• Ability to build internal and external stakeholder relationships.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Join our upcoming Case Assistant training class, anticipated to start September 2026. Please note, successful candidates must be available to attend three to four (3-4) weeks of training at the time of hire. Training is delivered in a hybrid model (a combination of in-person and at your primary home residence), and candidates must work in-office as scheduled. Skills assessments will be administered as part of the selection process.

Salary: $60,455.00 - $66,240.00 per annum (Salary Grade 7)

Successful candidate must reside in Alberta and be able to work in person from our Calgary office as required. This position is temporary for a period of up to 6 months with the possibility of extension or permanency. Final candidates are required to undergo a security clearance) as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Interested candidate please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

Closing Date:  June 18, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.