Case Aide (Human Services Assistant 2)

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Opportunity awaits!

In Oregon, we’re committed to empowering every individual to thrive. Empower independence—one client, one day, one act of care at a time by joining a team where your organization and compassion change lives daily.

We are currently seeking a Case Aide (Human Service Assistant 2) to join our Aging and People with Disabilities team based in either our John Day or Burns office and providing support to both locations.

• The selected candidate may choose the office closest to their residence as their base location.

• The schedule for this position will include designated days assigned to each branch, with regular on‑site work supporting both the John Day and Burns offices.

Summary of Duties

As a Case Aide you will:

• Travel regularly between the John Day and Burns APD offices, following a set schedule with designated on‑site workdays at each location.

• Maintain and update electronic case files, ensuring required documents are obtained, organized, and narrated daily.

• Prepare client packets, forms, brochures, and other necessary documentation.

• Contact clients to schedule assessments, appointments, and interpreters; manage Case Manager’s scheduling as needed.

• Support case managers provide long-term care to seniors and people with disabilities.

• Conduct home visits for signatures, wellness checks, form completion, and delivery of essential items.

• Assist clients with placement visits, move coordination, and securing household items through community resources.

• Obtain bids and coordinate referrals for K‑Plan ancillary services and other specialized supports.

• Monitor client safety and functioning, reporting significant changes or concerns promptly to Case Managers or Supervisors.

• Coordinate community service referrals such as RN contracts, Lifeline, Meals on Wheels, and manage facility alerts.

• Provide administrative and team support, including occasional front desk coverage and issuing EBT cards.

• Be a contact for Home Care Workers about vouchers, payments, and general questions.

• Manage mail, upload documents, schedule appointments, and handle calendars and office communication.

• Keep case managers informed, document actions in case files, and adapt to their differing work styles to support team tasks, meetings, and client needs.

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position. AND

• One year of experience assisting professionals in one or more of the following specialized social program areas.

  • Economically disadvantaged

  • Substance use and dependency

  • Disability Services

  • Child abuse and neglect

  • Juvenile delinquency

• Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential Attributes

We are looking for candidates with:

• Experience collaborating well with others such as with Case Managers, clients, and community partners.

• Experience handling confidential documents or information responsibly while demonstrating good judgment when documenting concerns and applying policy.

• Experience understanding and responding to client needs while supporting them through sensitive situations.

• Experience staying organized and adapting to changing workloads.

• Experience communicating respectfully with people from different cultures, whether in person, in writing, or over the phone.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Travel between John Day and Burns APD offices on a regular basis.

• Work will take place in offices, participants' homes, and various community sites.

• Travel is required for conducting home visits, completing other case-related tasks, and for attending meetings or trainings as needed.

• Rare overnight travel may be required.

• You will work a professional work week of 40 hours per week, with possible fluctuations based on service needs.

• There may be rare, optional compensated overtime, including evenings and weekends.

• You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.

• Quick decision-making may be necessary to ensure the safety of yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the salary range listed).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. Please include the REQ# when corresponding.  

• Email: [email protected]

• Phone (call or text): 541-709-0306

Come for a job. | Stay for a career. | Make a difference... for a lifetime!