Case Administrator

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for a case administrator who is responsible for providing technical administration support to account handlers within dedicated Business Units of their Operating Entity. This role will work with other members of their team to ensure that their responsibilities are completed in accordance with applicable Company/Group policies.

What you’ll do

• Manages assigned projects and contribute to other projects as required

• Provide support and assistance to senior colleagues in their interactions with clients, producing brokers and underwriters regarding new business, renewals and mid-term changes

• Assist in monitoring team’s Renewal and New Business activity, issuing renewal invitations and monitoring/chasing receipt, updating workflow

• Assist in the creation of comprehensive client and broking documents, reports and summaries

• Enter data into Sector (and other portals as appropriate) for new quotes, renewals and mid-term adjustments

• Prepare debiting instructions for own and colleagues’ clients

• Co-ordinate and resolve queries from internal/external parties on behalf of the team, and investigate issues arising in a variety of MI reports

• Provide support for system updates for the team, undertaking system testing eg, schemes, new functionality, templates

• Technical duties (including monitoring debtors position and raising concerns with senior colleagues; running monthly Contract Certainty reports and ensuring data completion by the deadline; responding to issues raised regarding data integrity; supporting the credit control team where required; completing payment request forms; chasing subjectivities)

• Keeps informed of all regulatory and legal changes which impacts on the job role

• Ensures up to date records are maintained at all times on the Company systems

• Responds appropriately to urgent issues as they arise

Who we’re looking for

• Experience in a similar role is highly desirable

• Should have previous experience of working in a client facing environment

• Able to undertake and demonstrate competence in technical training, as required by the industry regulator

• Attention to detail with ability to produce accurate documentation

• Ability to work effectively within a team and answer queries from less experienced members of staff

• Prioritisation and organisational skills

• Self-motivated, able to work independently and use initiative

• Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint

• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders

• Willingness to study for professional examinations (where relevant to the role)

• Excellent organisational skills

• Confident communicator both written and verbal

Qualifications

• GCSE’s (or equivalent) including English and Maths essential

• A level Grade A-C (or equivalent)

• Progression towards gaining professional qualifications is desired, but not essential

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent