Trendyol Group

Cargo Partner Management Leaders

Reposted 6 Days Ago

Be an Early Applicant

2 Locations

Hybrid

Mid level

eCommerce

The Role

Responsible for ensuring delivery operations across warehouses and transfer centers, act as contact for 3PL partners, analyze KPIs, improve processes, and enhance customer experience.

Summary Generated by Built In

About the Team

At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

About the Role

In this role, you will be responsible for ensuring seamless delivery operations across Trendyol warehouses and international transfer centers. By acting as the single point of contact for 3PL partners, you will monitor daily KPIs, analyze customer complaints, and address performance gaps to improve the delivery journey. You will play a key role in identifying pain points, driving process improvements, and contributing to projects that enhance customer and cargo experience. This position requires a data-driven mindset, problem-solving skills, and a proactive approach to keeping up with industry best practices.

YOUR MAIN RESPONSIBILITIES

Track and solve problematic cases in delivery processes for Trendyol warehouses and international transfer centers
Direct and coordinate 3PL partners as a single point of contact to improve the delivery journey,
Analyze delivery KPIs on a daily basis and monitor 3PL performance to eliminate defects,
Analyze delivery related Customer complaints, define pain points and take actions with a collaborative approach,
Engage with projects, to provide insights into customer/cargo needs and requirements, to improve quality of experience and journey
Keep up with industry trends and best practices.

QUALITIES WE'RE LOOKING FOR

Bachelor degree from related departments of universities,
Have a minimum of 2 years leadership experience,
Having an analytical mindset, customer and result-oriented approach,
Able to work within a dynamic and fast-paced environment,
Solution oriented and proactive,
Strong communicator and able to follow work effectively,
Experience in logistics sectors is must and cargo sectors is a plus,
Proactive and results oriented approach,
Open minded, innovative conceptual thinking ability,
Excellent verbal, written and presentation skills in English
This position includes executive experiences.

What We Offer

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website,LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

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The Company

10,653 Employees

Year Founded: 2010

What We Do

We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.