Career Specialist

OLD COLONY Y JOB DESCRIPTION
TITLE: Public Benefits Case Manager – OCC CJSC JOB CLASSIFICATION: Non-Exempt
REPORTS TO: Director, OCC Community Justice Support Center
JOB SUMMARY: The Public Benefits Case Manager will specialize in connecting all CJSC participants
to public benefits and privileges that support successful outcomes including MassHealth, SNAP
benefits, SSI and SSDI, state IDs and any other relevant public health benefits that support better
outcomes for participants. By ensuring that clients are engaged with appropriate public benefits to
address emerging needs the Public Benefits Case Manager will help clients become more responsive
to treatment, education and employment services delivered by CJSC staff as part of a treatment
plan.
He/she will be familiar with resources available in the surrounding communities, networking within
those communities, making referrals to community supports as needed and documenting participant
progress at the CJSC. The Public Benefits Case Manager will demonstrate the character values of
honesty, respect, responsibility and caring.
JOB FUNCTIONS:
Program/Department Responsibility:
 Conduct intake interviews with participants to identify essential needs (housing, food,
healthcare, personal finance) and provide pathways to access benefits and services
available through state agencies/benefits providers and work with CJSC staff to educate
and assist in connecting participants to these benefits.
 Receive information from actuarial risk/needs assessment tools to determine essential
needs and actively support participant access to needed services and benefits through
various pathways.
 Establish and maintain relationships with local community partners who can provide core
and pro-social services/activities to clients and connect clients to these services/activities.
 Core and Pro Social Services include but are not limited to:
 Core Services to include DTA for SNAP benefits, SSI and SSDI benefits,
Veteran’s benefits, education, vocational services / employment services and
employment, behavioral health, medical services, housing, food, insurance
and other benefits.
 Pro-social Services to include civic engagement / community service,
recreation, faith-based activities, gender-specific activities, mentoring
services/activities.
 Act as the CJSC liaison for local community partners and state agencies/benefits providers
to ensure streamlined and effective communication and access for clients and families
including: becoming a Certified Application Coordinator to submit electronic benefits
application to MassHealth and accessing DTA Connect to submit electronic benefits
applications to SNAP.
 Master eligibility requirements for SSI, SSDI and Veteran’s benefits and support eligible
participants in their application for benefits.
 Offer trainings and briefings to participants and or CJSC staff on various areas of benefits
and service programs.
 Maintain documentation of information specific to established resources, participant
referral/participation in resources and information provided to CJSC staff.
 Cross-train in actuarial assessment tools for risk/need, treatment planning and contingency
management protocols as needed.
 Collection and documentation of urine screens as needed.
 Other duties as assigned or directed by the supervisor(s).
Supervision of Personnel: NONE
Fiscal Responsibility: Adhere to all fiscal policies and procedures such as petty cash, purchase orders,
credit cards and employee expenses as requested.
Facility/Housekeeping Responsibility: Ensure the highest level of cleanliness by cleaning and/or
inspecting areas of responsibility.
Interdivisional/Community/Volunteer Responsibility:
 Attend all assigned meetings.
 Actively participate in the Y’s Annual Campaign.
YMCA LEADERSHIP COMPETENCIES - LEADER
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve
others and fulfill community needs. Recruits volunteers and builds effective, supportive working
relationships with them. Supports fundraising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and
perceptions. Builds rapport and relates well to others. Seeks first to understand the other
person’s point of view and remains calm in challenging situations. Listens for understanding and
meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to
another. Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows
budgeting policies and procedures, and reports all financial irregularities immediately. Strives to
meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an
openness to change, and seeks opportunities in the change process. Accurately assesses personal
feelings, strengths, and limitations and how they impact relationships. Has the functional and
technical knowledge and skills required to perform well; uses best practices and demonstrates upto-date knowledge and skills in technology.
Education/Experience/Physical Requirements:
 Bachelor’s degree required in related field.
 Good oral and written presentation skills.
 Minimum of one year of experience engaging in case management activities such as enrolling
consumers in public benefits programs.
 Computer skills including MS Office (Word, Excel, Outlook and Teams).
 Valid Massachusetts Driver’s License and good driving record.
 Must submit and pass drug testing upon hire.
 Some evening availability required.
 Some traveling required for meetings and trainings.
 Must be able to walk, sit, stand, drive and bend during the work day.
CLOSING STATEMENT:
To ensure the overall operation of the Y by supporting teamwork the Public Benefits Case Manager will
accept additional responsibilities as assigned.

Education/Experience/Physical Requirements:
 Bachelor’s degree required in related field.
 Good oral and written presentation skills.
 Minimum of one year of experience engaging in case management activities such as enrolling
consumers in public benefits programs.
 Computer skills including MS Office (Word, Excel, Outlook and Teams).
 Valid Massachusetts Driver’s License and good driving record.
 Must submit and pass drug testing upon hire.
 Some evening availability required.
 Some traveling required for meetings and trainings.
 Must be able to walk, sit, stand, drive and bend during the work day.