Career Returners - Claims Administration

Location: UK: Leeds
Opportunity: 6-month returnship – Claims Administration
Start date: 12 May 2025
Apply by: 10 March 2025

Looking to ignite your career comeback in a global organisation with an unparalleled culture? If so, we want to hear from you.

Markel is a global specialty insurance provider with a truly people-first approach. We have the tools, knowledge, and experience to offer our clients unique solutions across a wide variety of risks. We have our own trusted Lloyd’s syndicate but can also underwrite risks through our other Markel companies, depending on where our clients are in the world. We have specialists across the UK, Europe, Asia, Australia, Indonesia, The Middle East, and North America.

But it’s our people and the relationships they develop with colleagues, brokers and clients that makes us so unique.

And so, because we understand the value of diverse perspectives and experiences, we’re looking for talented professionals who want to reignite their careers as part of our involvement in the Markel - Insurance Cross-Company Returner Programme 2025 - Career Returners.

 About the Programme

• The programme offers a professionally paid placement of 6 months, from May to November 2025

• There will be a strong likelihood of a permanent role at the end of the programme.

• To support your transition back into the workplace, you will receive an internal mentor and a buddy for your day-to-day questions.

• You will benefit from Career Returners’ Coaching Programme throughout your time on the programme. 

• As part of the cross-company programme, you will have a ready-made peer support group of other returners re-entering the insurance sector.

• We are willing to accept flexible working requests.

The opportunity

The Claims department aim to be market leaders in the provision of an efficient, cost effective and professional service to our brokers and clients. We aim to be pro-active and flexible in the management of claims whilst maintaining our integrity.

The claims administration assistant will assist team members in driving the claims’ philosophy of being “The most customer focused, nimble and value adding claims team in the market”. To achieve this through agreeing, reviewing and achieving individual objectives, contribution and support to team members, clear communications with TPAs and service providers; and interaction with brokers and policyholders. Passing back any key information in this regard to your manager/the team.

Duties and responsibilities:

• Take ownership for various administration tasks including claims record keeping and manual claims processing tasks to support the claims adjusting functions

• Communicate with brokers and service providers (by telephone and email) to develop positive relationships and knowledge of their business, and to obtain information relating to claims queries

• Implement claims diary management and closure of claims (subject to team procedures)

• Maintain the Solicitors and Adjusters Database – recording 3rd party instructions on inhouse systems

• Develop the ability to navigate and extract information from core claims systems and policy documents.

• Assist the wider Claims Admin team with central diary and any ad-hoc tasks

• General administrative tasks and duties across the claims admin team

You will:

• Have previous insurance, financial services or legal experience (desirable)

• Excellent written and spoken communication skills

• Be computer literate and familiar with Microsoft Office skills, including Word, Excel, PowerPoint and Outlook

• Strong administrative skills

• Good organisational skills

You will be:

• On a career break – for any reason - of at least 18 months (any PTA, school governor work, volunteering or similar is acceptable).

• Eligible to work in the UK and satisfy any regulatory requirements for the role if applicable.

• Curious about joining a company that values diverse perspectives and recognises the potential in undiscovered talent.

We are a Disability Confident Committed employer which means we want to ensure that you have a positive experience applying for a role at Markel and can perform at your best. If there are any adjustments we can reasonably make to ensure that the process is accessible for you at every stage please email [email protected].

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