Care Coordinator

About the Role: 

The Unite Us Care Coordinator is responsible for supporting Premium customers by utilizing the Unite Us Platform and offering the support and guidance needed to provide quality care coordination. Care Coordinators are platform experts that interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients. Care Coordinators are Unite Us Platform experts and have the ability to conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.Unite Us believes that an individual's health journey can start anywhere in the community, and you can help us support both the client and community partner’s care journey experience.  

What You'll Do:

• Follow contractual requirements for Care Coordination customers’ clients who may be seeking assistance in areas such as housing, transportation, mental health, employment, benefits, financial assistance and other services
• Conduct basic intake and needs assessment for clients seeking assistance
• Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
• Correspond with service providers to facilitate a seamless experience for clients seeking services when applicable 
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits 
• Provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform

You are a great fit for the role if:

• Experience in navigating social services as an individual, case manager, social worker, care navigator
• Empathy and passion for helping vulnerable populations
• Quick learner who is excited to become an expert in new technologies
• Ability to set priorities and work independently while following standard operations procedures
• Friendly and compassionate; comfortable communicating directly with clients in need and community based organizations
• Resourceful and fast-paced; able to conduct quick, exhaustive online research

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. 

Environmental Job Requirements and Working Conditions:

• This position is remote, US-based only
• Our target range for this position is $22.12-24.04/hr which equates to $46-50k annually. This compensation range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• This position requires 10% travel
• You will only be contacted by a Unite Us team member with a Unite Us email address regarding any Unite Us job openings. We will never contact you through a third party.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

#LI-REMOTE