Card Program Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description: The Card Program Manager will oversee the development, implementation, and management of the company's card programs with an emphasis on BIN Sponsorship. This role is responsible for ensuring the efficiency, effectiveness, and compliance of all card-related operations, including BIN sponsorships related to credit, debit, and prepaid card programs. The ideal candidate will have a strong background in card networking with Visa and MasterCard, excellent project management skills, and a strategic mindset to drive program growth and innovation.

In this role you will:

• Program Management: Oversee the end-to-end management of all card programs, including product development, implementation, and ongoing operations.
• Strategy Development: Develop and implement strategies to enhance the card programs, improve customer satisfaction, and drive growth.
• Compliance: Ensure all card programs comply with regulatory requirements and industry standards. Maintain up-to-date knowledge of relevant regulations and best practices.
• Vendor Management: Manage relationships with card issuers, payment processors, and other third-party vendors to ensure seamless operations and optimal service levels.
• Data Analysis: Monitor program performance through data analysis and reporting. Use insights to make informed decisions and drive continuous improvement.
• All other duties as assigned

Qualifications:

• Minimum of 5 years of experience in card program management or a related field within financial services.
• Strong understanding of card payment systems and industry regulations.
• Excellent project management and organizational skills.
• Ability to analyze complex data and make strategic decisions.
• Exceptional communication and interpersonal skills.
• Proven ability to lead and develop a team.
• Self starter that likes to work in a collaborative team environment
• Ability to analyze data and trends to make informed decisions and drive program improvements.
• Strong strategic thinking skills to develop and implement long-term plans for the card programs.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Strong problem-solving skills and the ability to handle complex and challenging situations.

What we offer:

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation, based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth 

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

*Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

*Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Our compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors and may vary depending on geographical market location, job-related knowledge, skills, and experience. These ranges may be modified in the future.

Zone 1: $102,000 - $154,000 (SF/Bay Area, NYC, Seattle, LA)

Zone 2: $90,000 - $135,000 (Austin, Boston, Chicago, Denver, San Diego, DC)

Zone 3: $80,000 - $120,000 (Other US Metros)