Card Fraud Claims Analyst Sr

Duties & Responsibilities : *Open to hybrid or remote working schedule*

The Sr Card Fraud Claims Analyst will be a member of the UMB Card Operations team and will report directly to the Card Fraud Claims Manager.

Responsibilities of this position will include supporting the Card Fraud Claims Manager in day-to-day operational needs. Additional responsibilities include completing research, documentation and response to card claim inquiries from internal lines of business as well as clients. Assessment, submission and resolution of fraud and non-fraud claims (chargebacks and disputes) using the card processor claims system. Ongoing monitoring and oversight of fraud and non-fraud card claims for accurate processing, appropriate timing, proper resolution, and weekly reporting. Assisting with ongoing monthly audit and reporting of vendor claims processing to ensure compliance with Reg E and Reg Z regulatory requirements. Serving as back-up for working basic reconciliation of card fraud suspense accounts (general ledger). Completing research and documentation for card fraud loss cases. Participating, as subject matter expert, in weekly and monthly card claims related meetings with internal teams, vendors and clients. Working closely with lines of business partners to identify card claims related adverse impacts to cardholders, provide solutions, and implement change to ensure the best customer experience. Serving as the card claims team point of contact on calls, in projects and in day to day internal and external support. Creating and delivering professional presentations at various forums to multiple levels of leadership. Delivering to stringent timelines. Other duties as assigned.  

Knowledge & Skills

MINIMUM:

• Demonstrates in-depth knowledge of back-office card fraud and non-fraud claims processing.
• Demonstrate knowledge of Reg E and Reg Z policies and procedures.
• Demonstrates knowledge of report building and presentation of analysis results.
• Advanced knowledge of Microsoft Office suite (emphasis on Excel).
• Demonstrates aptitude for problem solving, analytics, and reporting.
• Demonstrates ability to manage time and meet deadlines – works under very limited supervision.
• Demonstrates ability to work proactively & collaboratively in a team environment.
• Demonstrates strong written communication skills.
• Demonstrates ability to partner with multiple lines of business to achieve common goal.

PREFERRED:

• Working knowledge of TSYS and Fiserv processing platforms.
• Ability to navigate multiple systems.
• Experience with fraud case management tools, i.e. TCS, First Track and First Dispute.
• Experience with back-office operations dealing with card fraud claims governed under VISA and MasterCard charge-back rules.
• Experience in User Acceptance Testing.

Requirements

MINIMUM:

• High School education
• Some College completed.
• 4+ years card processing experience

PREFERRED:

• College Degree

• Cross functional fraud team experience.
• Analytic experience
• VISA, MasterCard charge-back experience
• 6 years Card, fraud operations experience

Work Environment

• Normal office environment

Compensation Range:

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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