We're committed to bringing passion and customer focus to the business.
Position Summary
The Card Fraud Analyst I serves as a primary resource to identify, investigate, and resolve fraud on debit cards, credit cards and digital transactions.
Essential Duties and Responsibilities
Review, analyze and investigate debit and credit card fraud and Zelle-related fraud reported.
Serves as primary resource regarding debit and credit card and Zelle fraud for both internal associates and bank customers.
Coordinate investigations with local, state, and federal law enforcement agencies.
Review reports related to fraud prevention programs and services.
Escalate high risk fraud trends to mitigate fraud losses.
May provide support to other areas of Deposit Operations as requested by the supervisor.
Maintains detailed records on all work responsibilities as required.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Ability to perform tasks quickly and accurately.
Ability to operate in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.
Education and/or Experience
High school diploma or its equivalent is required, and
Two years of Fraud experience or related experience required; banking operations and/or customer service experience preferred.
Computer Skills
MS Office programs – Office, Teams, Excel, Outlook
Other Qualifications (including physical requirements
Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Skills Training:
Communication, Customer Service, Bank Products and Services, Sales, Telephone
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
Skills Required
- High school diploma or equivalent
- Two years of fraud or related experience
- Ability to perform tasks quickly and accurately
- Ability to work effectively in a team environment
- Problem-solving and ability to interpret written and oral instructions
- Ability to read and interpret procedures, correspondence, journals, and government regulations
- Ability to write simple correspondence
- Effective presentation and interpersonal communication skills
- Ability to prioritize multiple demands in a high-pressure environment
- Knowledge of state and federal banking compliance regulations and bank operational policies
- Banking operations and/or customer service experience
- Microsoft Office, Teams, Excel, and Outlook proficiency
Simmons Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simmons Bank and has not been reviewed or approved by Simmons Bank.
-
Healthcare Strength — Medical, dental and vision coverage are paired with an HSA that includes company funding. Dedicated care options and access to no‑cost services for covered members strengthen day‑to‑day healthcare support.
-
Retirement Support — A 401(k) with employer match is complemented by an employee stock purchase plan and profit‑sharing eligibility. Occasional discretionary company contributions further boost long‑term savings potential.
-
Leave & Time Off Breadth — A combined PTO bank and up to ten paid company holidays provide structured time away. Paid leave programs support coverage for key life events.
Simmons Bank Insights
What We Do
We were founded as a community bank. More than 100 years later, we still act like one. For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be. Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint
.png){kind=logo}
