- Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions.
- Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms.
- Develop and execute sales plans to achieve business targets and revenue objectives.
- Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams.
- Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders.
- Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction.
- Understand customer business needs and provide suitable acquiring solutions.
- Manage customer requirements and support retention and expansion of existing accounts.
- Promote and support POS, e-commerce, and digital payment solutions.
- Appraise merchant applications and recommend qualified merchants in line with risk and business criteria.
- Support in the discussions and negotiations on pricing, contracts, and operational matters with customers.
- Coordinate merchant training on:
- POS and card acceptance operations
- Lipa Namba and e-commerce solutions
- Fraud prevention and chargeback management
- Anti-Money Laundering (AML) requirements
- Payment acceptance best practices
- Understand merchant acquiring products, pricing models, and risk strategies.
- Ensure adherence to regulatory, card scheme, and internal compliance requirements.
- Drive adoption of value-added products and services to increase revenue from existing customers.
- Provide market intelligence and customer feedback to support product enhancements and innovation.
- Make sound commercial decisions that maximize profitability and customer retention.
- Prepare daily, weekly, and monthly performance reports for management.
- Monitor market trends, customer activities, competitor developments, and industry changes.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
RQ
Professional QualificationsMerchant Acquiring and card backgroundAA
Masters DegreeBusiness AdministrationAA
- Experience
Total Minimum No of Years Experience Required
4
[1] Need Types are : RQ = Required, AA = Added Advantage
Skills Required
- Bachelor's Degree in Banking/Finance or equivalent
- Minimum 4 years total experience in relevant roles
- Merchant acquiring and card payments background
- Master's Degree in Business Administration
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
