Innovation Research & Opportunity Identification (30%)
Conduct market research, competitor analysis, and trend monitoring to identify innovation opportunities.
Monitor emerging technologies, fintech developments, digital banking trends, and changing customer needs.
Analyze customer feedback and market insights to identify opportunities for new products, services, and process improvements.
Support the development of innovation proposals and business cases.
Innovation Ideation & Development (20%)
Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming DFS initiatives.
Support the development of innovative concepts and solution prototypes.
Evaluate ideas for feasibility, customer value, commercial potential, and strategic alignment.
Assist in preparing innovation concepts for pilot testing and commercialization.
Innovation Project Support (15%)
Coordinate innovation initiatives from concept through pilot and implementation stages.
Support project planning, documentation, progress tracking, and stakeholder coordination.
Assist in the execution of proof-of-concepts (POCs), pilot projects, and innovation experiments.
Track project deliverables, risks, issues, and implementation timelines.
Product Innovation & Commercialization (15%)
Support product teams in translating innovation concepts into viable products and services.
Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
Monitor product adoption and performance following implementation.
Contribute to commercialization and market rollout activities.
Customer Experience & Design Thinking (5%)
Support customer journey mapping and customer experience improvement initiatives.
Gather customer insights through surveys, interviews, focus groups, and market research activities.
Identify customer pain points and recommend innovative solutions.
Promote design-thinking methodologies and customer-centric innovation practices.
Ecosystem & Partnership Support (5%)
Support engagement with fintechs, startups, innovation hubs, universities, accelerators, and technology partners.
Assist in evaluating partnership opportunities and innovative solutions from external providers.
Coordinate innovation events, ecosystem engagements, hackathons, and partnership activities.
Maintain relationships with innovation stakeholders and ecosystem participants.
Reporting & Performance Monitoring (5%)
Maintain innovation pipeline records and project documentation.
Prepare innovation reports, dashboards, presentations, and management updates.
Track innovation KPIs, project outcomes, and business impact.
Provide recommendations for improving innovation effectiveness and execution.
Knowledge Management & Innovation Culture (5%)
Promote innovation awareness and knowledge-sharing across the Bank.
Support innovation campaigns and employee engagement initiatives.
Assist in maintaining innovation repositories, best practices, and lessons learned.
Encourage collaboration and experimentation within teams and business units.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s degreeBachelor’s degree from a recognized universityRQProfessional QualificationsProduct Management, Project Management, AGILE PracticesAAMaster’s degreeBusiness relatedAA
Experience
Total Minimum Cumulative No of Years’ Experience Required3
[1] Need Types are: RQ = Required, AA = Added Advantage
Skills Required
- Bachelor's degree from a recognized university
- Minimum 3 years total cumulative experience
- Product Management qualification
- Project Management qualification
- AGILE practices qualification
- Master's degree (business related)
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
