The Role
Manage and grow merchant relationships for card acceptance: serve as primary contact, resolve escalations, drive upsell/cross-sell, support onboarding and activation, provide product feedback, monitor portfolio performance, and report on risks and opportunities.
Summary Generated by Built In
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
1- Client Relationship Management:
- Manage and maintain strong relationships with assigned merchants, ensuring high satisfaction and longterm retention.
- Act as the primary point of contact for merchants for card acceptance and related solutions.
- Conduct regular check-ins with key accounts to review performance, challenges, and growth
opportunities.
- Handle escalations professionally and coordinate internally to ensure timely resolution.
2- Merchant Growth & Sales Performance:
- Drive growth of card acceptance volumes through upselling, cross-selling, and expanding merchant
engagement.
- Identify merchant needs and propose suitable solutions beyond card acceptance where relevant.
- Support the acquisition of new chain merchants and strategic accounts as needed.
- Monitor merchant performance, highlight risks, and take proactive actions to increase activity and
utilization.
3- Product Feedback & Internal Alignment
- Conduct structured briefing sessions with the Product team to communicate merchant feedback, market
needs, and improvement opportunities.
- Provide insights on competitor offerings and market trends within fintech and acquiring.
- Support internal teams by clarifying merchant expectations and service requirements.
4- Reporting & Documentation
- Maintain accurate merchant records, meeting notes, and pipeline updates.
- Track progress of merchant onboarding, implementation, and activation.
- Provide periodic reporting on portfolio performance, key issues, and growth opportunities.
Requirements
- 3–5 years of experience in Sales, Relationship Management, or Account Management.
- Minimum 2 years of experience in Fintech (preferred in acquiring / card acceptance / payments).
- Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems is a strong
advantage.
- Proven experience managing key accounts, preferably chains or multi-branch merchants.
Benefits
- Embark on an exciting journey with the Fin-Tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
Skills Required
- 3-5 years of experience in Sales, Relationship Management, or Account Management
- Minimum 2 years of experience in Fintech
- Experience in acquiring / card acceptance / payments
- Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems
- Proven experience managing key accounts
- Experience managing chains or multi-branch merchants
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The Company
What We Do
Al Ahly Momkn, a subsidiary of the National Bank of Egypt (NBE), is a fast-evolving fintech company delivering secure, scalable financial platforms and frictionless payment solutions. It is committed to promoting convenient financial services for business owners, service providers, and consumers across Egypt, enabling them to manage their financial operations independently and simplify financial management to ensure clarity, confidence, and effortless control over their money.
