The Role
Provide high-quality sales support for on-site caravan sales: handle inbound/outbound enquiries, qualify leads, book and support appointments and viewings, manage CRM and admin, ensure compliance with regulated sales standards and GDPR, deliver excellent customer experience, and support events and handovers to the Sales Manager.
Summary Generated by Built In
We have an exciting opportunity for a Caravan Park Manager to join us at our Minehead Resort.
Reporting to our Resort General Manager, you will be accountable for ensuring that all guests and prospective owners have a memorable experience with Butlin’s, delivering exceptional owner & guest experience that will also secure owner retention & recommendations, and new sales opportunities.
You’ll oversee everything from daily operations to future growth. With play areas, landscaped gardens, and our very own Highway Man venue, no two days will ever be the same. As the main contact to customers looking to purchase a caravan with us, you’ll also be handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting viewings, and progressing customers through the ownership journey.
Key Knowledge/Experience & Qualification Requirements
- Proven customer service or sales experience (telephone selling desirable).
- Strong communication skills with a consultative, customer-first approach.
- Resilient and comfortable working to targets and activity standards.
- Excellent organisation and admin skills; confident using CRM systems and Microsoft tools.
- High attention to detail, especially around data quality and accurate information sharing.
- Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided).
- Ability to work independently in a remote environment and manage time effectively.
- Previous experience managing a caravan park or similar
About
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Skills Required
- Proven customer service or sales experience
- Telephone selling experience
- Strong communication skills with a consultative, customer-first approach
- Resilient and comfortable working to targets and activity standards
- Excellent organisation and admin skills; confident using CRM systems and Microsoft tools
- High attention to detail, especially around data quality and accurate information sharing
- Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided)
- Ability to work independently in a remote environment and manage time effectively
- Flexible to support peak trading periods, including evenings and weekends
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The Company
What We Do
Butlin's is a prominent British holiday company established in 1936, renowned for providing family-focused seaside holidays and short breaks. Operating three major resorts in Minehead, Skegness, and Bognor Regis, the company offers a wide range of entertainment, activities, and accommodation options. With over 4,000 employees, Butlin's is dedicated to creating memorable experiences for millions of guests, maintaining its legacy as a leader in the UK staycation market.
