Client Support Specialist
Department: Capturis
Location: In Office or Hybrid available - if located within 30 miles of a Conservice building you will have in-office training
Overview
As a Customer Support Specialist you will be tasked with supporting our Client Representatives and working with our internal teams to ensure a quality customer experience. You will research and resolve exceptions related to client data integrity. You will also be tasked with certain client and vendor interactions and requests, opening new client accounts, processing account number changes, and closing accounts within the Conservice systems.
Responsibilities
As a Customer Support Specialist, you will:
- Research and resolve exceptions related to client data integrity
- Open new client accounts
- Closing client accounts
- Processing account number changes
- Collaborate with internal team members to resolve client related tasks
Qualifications & Preferred skills
- Strong Computer Skills
- Excellent telephone and email etiquette and an ability to deal effectively with co-workers.
- Ability to apply critical thinking
- Excellent research and problem solving skills with a strong attention to detail.
- Time management and organization
- Self-Starter
- Able to build and maintain professional relationships
- Passionate in providing superior client satisfaction
- Strong attention to detail
- Strong communication skills, written and verbal
- Excellent research and problem solving skills
- High school diploma or equivalent
Skills Required
- Strong computer skills
- Excellent telephone and email etiquette
- Ability to deal effectively with coworkers
- Critical thinking ability
- Research and problem-solving skills
- Strong attention to detail
- Time management and organization
- Self-starter attitude
- Ability to build and maintain professional relationships
- Commitment to superior client satisfaction
- Strong written and verbal communication skills
- High school diploma or equivalent
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
