Overview
Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced CAPPS Financials Technical Support Specialist to be a key resource on a technical services team.
Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.
Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check
Allied Consultants is an equal opportunities employer.
Responsibilities
Key Responsibilities:
- CAPPS Central Experience:
- Must have experience with CAPPS Central on the finance side.
- Capable of jumping into support roles and answering questions immediately.
- Support and Troubleshooting:
- Pick up and respond to requests and questions from the help desk inbox.
- Conduct thorough research to resolve issues.
- Provide assistance with testing and documentation as needed.
- Share screens to help troubleshoot and resolve user issues.
- Participate proactively in meetings.
- Ticket Management:
- Manage and process requests manually via the help desk mailbox.
- Submit tickets to the CPA through the ASP system as needed.
- Additional Financial Expertise:
- Experience with Accounts Payable (AP) troubleshooting.
- General Ledger (GL) or Budgeting experience.
- Knowledge of procure-to-pay process.
- Experience with Asset Management & SPA staging tables.
Personality and Work Ethic:
- Proactive Attitude:
- Highly proactive and able to work with minimal guidance.
- Quick to pick up requests and start researching solutions.
- Adaptability:
- Flexible and able to adapt to changing processes.
- Capable of working effectively during the transition to a new ticketing system.
- Communication:
- Excellent communication skills to handle user queries and provide clear, concise solutions.
- Ability to document processes and solutions effectively.
Qualifications
Minimum (Required)
Years
Skills/Experience
8
Extensive knowledge and experience required with the Comptroller's CAPPS Financials application, specifically proficiency with the four core modules: Accounts Payable, Asset Management, General Ledger/Commitment Control, and Purchasing.
8
Proven working experience in providing help desk support. Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control.
8
Able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies.
8
Must be great communicators and be able to translate their technical knowledge into actionable direction.
Must have experience with CAPPS Central on the finance side.
Experience with Asset Management & SPA staging tables.
What We Do
Allied Consultants, Inc (Allied), helps organizations determine what technology they need and how best to employ it. We provide strategic consulting as well as customized tools, programs and solutions to ensure that clients achieve their business and information technology goals. We invite you to explore our service offerings that will confirm Allied's ability to make a positive difference for your organization.
To view our current job openings and apply for positions online visit our careers page at alliedconsultants.com.
