TransUnion's Job Applicant Privacy Notice
Team Overview
The Back Office Operations team supports customers and consumers using TransUnion services for screening, account membership, and credentialing. The team performs identity verification reviews, recommendation transactions, credentialing research, and operational support while maintaining compliance, quality, and customer satisfaction. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
• Respond to support emails and operational requests within established service levels.
• Review identity verification documents and ensure accurate validation of customer and consumer information.
• Complete criminal and eviction recommendation transactions according to documented procedures.
• Research, process, and complete credentialing activities and consumer disclosure requests.
• Enter and maintain data accurately within the TransUnion Billing System Online Portal.
• Verify data accuracy by comparing source information in Salesforce and other systems.
• Communicate issues, discrepancies, and workflow concerns effectively with Sales and other business partners.
• Prioritize workload and manage multiple queues in a fast-paced operational environment.
• Partner with Quality Assurance and Team Leads to improve performance through feedback and coaching.
• Maintain strong knowledge of TransUnion products, services, tools, and business processes.
Required Knowledge And Experiences
Required Knowledge and Experience
• Understanding of operations, customer service, customer support, or a related role.
• Understanding of data verification, account maintenance, and operational workflow processes.
• Experience handling sensitive customer information with a high degree of accuracy and confidentiality.
• Strong written, verbal, and interpersonal communication skills for customer and internal stakeholder interactions.
• Demonstrated attention to detail, time management, and ability to adapt to changing priorities. Required Technical Skills
• Microsoft Office applications, including Outlook, Excel, and Word.
• Salesforce for reviewing and validating customer information.
• Ability to navigate multiple systems and databases while maintaining data accuracy. Preferred Skills
• Experience in credentialing, identity verification, or background screening operations.
• Knowledge of quality assurance processes and continuous improvement practices.
• Experience working in high-volume transaction processing environments. • Ability to analyze and resolve customer or consumer issues independently.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Intern, Consumer Operations Support
Skills Required
- Understanding of operations, customer service, customer support, or a related role
- Understanding of data verification, account maintenance, and operational workflow processes
- Experience handling sensitive customer information accurately and confidentially
- Strong written, verbal, and interpersonal communication skills
- Attention to detail, time management, and adaptability to changing priorities
- Microsoft Office applications, including Outlook, Excel, and Word
- Salesforce experience for reviewing and validating customer information
- Ability to navigate multiple systems and databases while maintaining data accuracy
- Experience in credentialing, identity verification, or background screening operations
- Knowledge of quality assurance processes and continuous improvement practices
- Experience working in high-volume transaction processing environments
- Ability to analyze and resolve customer or consumer issues independently
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — The package includes day-one medical coverage with multiple plan options, HSA/FSA, dental, vision, disability resources, and robust mental-health support (therapy, coaching, EAP).
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Parental & Family Support — Offerings include 12 weeks of paid parental leave with a gradual return, adoption and caregiver assistance, dependent-care FSA, Care@Work, and recognition for inclusive family benefits such as subsidized childcare and fertility reimbursement.
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Leave & Time Off Breadth — Flexible time off, 10 paid holidays, two global wellness days, and paid volunteer time indicate a broad time-off program.
TransUnion Insights
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
