About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
We are looking for a Capacity & Performance Lead to own capacity and performance management for Planet’s payments platform. You will forecast demand, govern resource headroom, and ensure platform performance meets SLO targets as transaction volumes grow.
What you will do:
- Own the capacity and performance management practice end-to-end: demand forecasting, threshold governance, and remediation planning.
- Build capacity models for critical payment services; translate business growth forecasts into infrastructure and platform requirements.
- Define and govern performance baselines and thresholds; trigger proactive right-sizing before customers feel the pain.
- Partner with engineering and cloud platform teams on scaling strategies, auto-scaling policies and cost-performance trade-offs.
- Run capacity reviews as part of the monthly service governance cycle; report headroom and risk to leadership.
- Feed capacity insights into change risk assessment and service transition readiness reviews.
Who you are:
- 5+ years in capacity management, performance engineering or infrastructure planning in high-volume transactional environments.
- Experience modelling demand and translating business growth into infrastructure capacity requirements.
- Strong understanding of cloud scaling patterns (AWS/Azure/GCP) alongside traditional on-prem capacity planning.
- Comfortable with monitoring and APM data (Datadog, Grafana, CloudWatch or similar) for performance analysis.
- ITIL certified preferred; payments or fintech experience a strong plus.
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Skills Required
- 5+ years of experience in capacity management, performance engineering, or infrastructure planning in high-volume transactional environments
- Experience modeling demand and translating business growth forecasts into infrastructure capacity requirements
- Strong understanding of cloud scaling patterns across AWS, Azure, or GCP, alongside traditional on-premises capacity planning
- Experience using monitoring and application performance management data for performance analysis, such as Datadog, Grafana, or CloudWatch
- ITIL certification
- Payments or fintech experience
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
