Job Location:
This position is open to remote candidates, but will need to support Eastern Time Zone working hours. Region includes: CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VT
Up to 25% travel to client sites could be required.
Position Summary:
Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.
Key Responsibilities:
- Thoroughly understanding the customer’s business and technical needs
- Acting as primary interface to client business units during all phases of the project
- Perform project kick-off meetings with customers and delivery resources
- Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
- Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
- Monitor and report on project progress, problems and recommended solutions to the customer
- Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
- Report on deployments, schedules, budgets and revenue using internal methods.
- Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
- Successfully manages several competing priorities.
- Contribute to the overall goals and objectives of the project Management Office
- Creating project plan, identifying scope, goals, deliverables, timelines and required resources
- Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
- Supporting customers in migration from current to future state in the most optimal way
- Updating and tracking project timelines and deliverables
- Providing direction and support to the implementation team and reviewing deliverables prepared by the team
- Managing project issues and dependencies
Required Experience:
- Experience in project management at a skilled level.
- Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
- PMP designation an asset
- Great attitude and work ethic.
- Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
- Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
- An attention to detail and a passion to achieve quality outcomes is critical.
- Self-starter with the ability to take on new challenges.
- You are a quick learner with strong analytical and problem solving skills.
- Ability to self-manage, and monitor and track key performance indicators .
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What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
