Campaign Manager

Job Title:

Campaign Manager

Job Description

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

This role is part of the Microsoft Global Partner Incentives campaign (GPIC) The successful candidate will become a Subject Matter expert in one or more incentive campaigns or programs, focusing on data reporting and data insights that will provide information to the client or client partner on the performance of their program. The role offers an exciting balance of task repetition and change which makes the job interesting daily. The role is part of a managed services group within the IT vertical and is part of the S&D Marketing Solutions Group.

The GPIC team performs a variety of regularly cadenced activities which ensures we are SMEs on many processes and procedures, However, change is a constant, as we collaborate with a wide array of cross functional teams, who each have their own tools and processes.

• Owns the relationship between one or more clients and the internal project team, ensuring that the project meets the client's requirements, expectations, and goals.
• Responsible for managing and overseeing projects while maintaining direct communication and interaction with clients throughout the project's lifecycle.
• Become the SME for your incentive campaign(s) or program(s) and be prepared to provide insights for optimization and growth.
• Accountable for payments and accruals follow through.
• Responsible for tier 2 support for partners

Qualifications

• A background in finance and data reporting is required, with a proven history of providing data insights
• 3+ years of project management experience
• Proven history of direct-to-client communications
• Strong customer service-oriented skills
• Advance Excel (including pivot tables, vlookups etc) with the ability to derive insights and recommendations from your analysis
• Microsoft office suite, project management (these may not be technical), agile methodologies.
• Demonstrated continuous improvement mindset

PMP, SAFe and Scrum Master are a plus

#ConcentrixCatalyst

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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